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IT Management + Service News Videos Expert Opinions

NEWS
Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the...

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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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Oracle Cloud Infrastructure integrates with ServiceNow

OCI services now coupled with ServiceNow’s IT Operations Management (ITOM) Visibility, enabling enterprise customers to use their existing management platform to automate, orchestrate, and optimize their infrastructure resources.

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ServiceNow and Qualtrics combine to deliver next-generation experiences

Strategic partnership also creates new IT Management solutions to help IT teams deliver more...

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ServiceNow continues EMEA expansion

Creates 300 Dublin-based jobs.

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How IT Managers can start to optimize their Office 365 environment

Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...

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Opengear expands OM2200 NetOps Console Server product line

The first NetOps console server with both Smart Out-of-Band management and advanced automation...

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Hypercharging hybrid performance monitoring

New powerful cloud capabilities simplify complex IT environments to meet customers wherever they...

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Transforming IT at lower risk and cost

New IT platform unifies the business user experience and improves operational efficiency by...

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High-security solution for access to critical infrastructure

World-leading technology company Bühler Group uses TeamViewer for remote maintenance and...

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USU wins Liechtensteinische Landesbank contract

Liechtensteinische Landesbank AG (LLB) will use USU software and services to manage its IT services...

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ServiceNow introduces new version of the Now Platform

Now Platform Quebec release features new Creator Workflows and App Engine Studio to accelerate the...

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Gigamon launches Hawk

Hawk is said to be the industry’s first elastic visibility fabric for all data-in-motion, closes...

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Park Place Technologies introduces “First-Time Fix Guarantee”

Return trip to correct same issue on same device will receive one-month credit.

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Videos

Space-based data centres to complement terrestrial compute infrastructure

Andrew Batson, Global Head of Data Center Research at JLL, discussed what needs to happen for space-based data centers to scale, what milestones matter most, and how energy constraints are reshaping digital...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

AI drives edge infrastructure demand

Dame Dawn Childs, the new CEO of nLighten, shares her excitement at joining the team at nLighten at such a pivotal time for both the company and the broader digital infrastructure sector. She sees a major...

Expert Opinions

Before MSPs Adopt AI, They Need a Thesis

By Adam Winston, Vice President of Endpoint Security & MDR, WatchGuard

Why passwordless authentication is taking over

Alex Laurie, GTM CTO, Ping Identity

Deepfakes are changing cybercrime and creating a new challenge for channel partners

By Ricardo Arroyo, Principal Product Manager at WatchGuard

How Agentic AI Is Reshaping Enterprise Architecture and the Channel Ecosystem

In this Q&A, Kristian Györkös, Senior Vice President and Global Head of Channel at WSO2, discusses how the rise of agentic AI is reshaping enterprise architecture, driving demand for composable systems and...

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