Expert Opinions | Digitalisation World

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

AI continues to shape data centre design and operations innovation - Part 3: Future & innovation

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

Hybrid world promises true PUE

Peter Griffiths, Founder and Chairman of Argyll Data Development, argues that the energy efficiency debate should move beyond making existing data centres marginally more efficient and focus instead on how AI...

AI continues to shape data centre design and operations innovation - Part 1: AI impact

News

Enhancing telecom: Tech Mahindra and Microsoft collaborate on Network Digital Twin solution

Tech Mahindra partners with Microsoft to introduce a solution aiding telecom operators in network modernisation and 5G monetisation.

Exclusive Networks and Docker form partnership in UK and Ireland

Exclusive Networks and Docker announce a UK and Ireland partnership to enhance container platform distribution.

Enhancing AI governance with BlueVoyant's new service

BlueVoyant's latest deployment service offers enterprises control over AI agents, enhancing security in a rapidly evolving digital landscape.

Hexaware enhances IT with Tensai for Reasoning Ops

Hexaware Technologies launches Tensai for Reasoning Ops, a platform developing IT operations by integrating reasoning with automation to enhance service delivery and efficiency.

IT Management + Service Expert Opinions News Videos

From Productivity Layer to Enterprise Infrastructure: The Systemic Impact of AI on Work

Responsible AI: Enabling Speed, Insight and Automation Without Losing Control

The World Cup Will Be Won on the Pitch, But Kept Online in the Data Centre

The tech sector cannot build the future while children are being locked out of it

Why passwordless authentication is taking over

Organisations Don’t Need a Cloud-Native Network to Adopt SASE

Deepfakes are changing cybercrime and creating a new challenge for channel partners

Thinking like a threat actor: Why MSPs must look beyond the visible attack surface

Why software quality needs to be a board-level responsibility

Cybersecurity is no longer best practice – it's becoming a legal obligation

Restoring trust in the age of artificial intelligence

The infrastructure behind the UK’s AI ambitions

Videos

What happens when service desk support becomes AI-assisted in real time