Digitalisation World

ServiceNow launches Now Assist

Published in AI Digital Business IT Management + Service

Available in the Now Platform Vancouver release, Now Assist integrates generative AI designed to accelerate productivity, improve experiences, and increase agility.

NEWS

Simplifying application and data workflow orchestration

Published in Digital Business IT Management + Service

Control-M accelerates hybrid and multi-cloud application and data workflows into production with new cloud services integrations.

NEWS

Hybrid IT infrastructure is here to stay

Published in AI Digital Business IT Management + Service

With 88% of IT leaders re-evaluating cloud spending, on-premise infrastructure remains sticky as IT leaders encounter widespread business challenges.

NEWS

SentinelOne launches Singularity RemoteOps Forensics

Published in IT Management + Service Security + Compliance

New solution combines forensics evidence with real-time telemetry to deliver unified insights into security incidents analysts need to perform investigation and response activities with efficiency and speed.

NEWS

Survey highlights IT admin concerns

Published in Digital Business IT Management + Service

JumpCloud’s latest research reveals that admins are hungry for an open directory platform approach to better secure their organisation and remove tech stack complexity.

NEWS

SolarWinds unveils enhancements to Channel Partner Program

Published in AI IT Management + Service

SolarWinds updates Transform Partner Program, announces new tier qualifications and improved benefits to accelerate growth and drive revenue for partners.

EMEA businesses rethinking legacy ERP

Organizations tackle the ERP Innovator’s Dilemma – ‘keeping the lights on’ budgets fall to just 36%.

Helping to meet the hybrid work challenge

The Now Platform Rome release empowers organisations like City of Santa Monica, Deloitte, DnB Bank, Kiwibank, Mercedes-Benz and SnapNurse to help reduce employee fatigue, accelerate automation across the enterprise, and make work, work better, no matter where it happens.

Report highlights VSM value

The Value Stream Management Consortium has announced the full findings of its inaugural research initiative in the State of Value Stream Management Report. The research is designed to establish a baseline for future reports on adoption trends in the digital value stream management market and investigate how teams are leveraging practices to measure and improve value flow and realization.

Heficed launches world’s first self-service IP management platform

The world’s first self-service IP (Internet Protocol) management platform has launched, automating a time-consuming manual process saving companies and government organisations critical time and money when managing their complex IP portfolios.

TeamViewer streamlines global IT support at Henkel

TeamViewer is streamlining the remote support in the IT department of the international consumer goods and adhesives corporation Henkel. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Düsseldorf-based company was able to simplify its global internal IT support and make it more efficient.

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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