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NEWS

ServiceNow to acquire Lightstep

Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven, action‑oriented workflows.

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NEWS

Transforming IT Service and Asset Management?

Ivanti Neurons for ITSM leverages Interactive Neurons powered by AI/ML to recommend and self-heal issues in real-time for contextual, personalised employee experiences in the Everywhere Workplace.

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NEWS

ManageEngine launches RMM Central

ManageEngine has launched RMM Central, a new unified remote monitoring and management solution for managed service providers (MSPs).

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NEWS

Delivering data centre innovation

Pluribus Networks has introduced release 6.1 of its Linux Netvisor® ONE network operating system (OS).

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NEWS

ServiceNow enables better experiences

As distributed work models become the norm, businesses need to respond quickly and effectively to the demands of their employees, especially when it comes to service issues. Historically, using multiple agents across departments has made is difficult for service and operations teams to access the information they need to resolve employee incidents and requests seamlessly.

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NEWS

Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and technology’s only just getting started for their businesses in 2021.

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Simplify monitoring and troubleshooting with rich application performance insights and distribute.d...
Joint research by SDI and Freshworks reveals that only 38% of service desk teams provide businesses...
Digital teams leverage continuous automation and AI-assistance to deliver essential business outcome...
SailPoint has found that 86% of IT experts in EMEA expect their organisation’s number of SaaS applic...
Virtual Instrument has completed its acquisition of SaaS-based cloud cost, optimisation and monitori...
70 new tech jobs to be created over next two years.
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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