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Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

Hybrid IT infrastructure is here to stay

With 88% of IT leaders re-evaluating cloud spending, on-premise infrastructure remains sticky as IT...

IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...

Cloudera unveils private AI solutions for on-premise data centers

Cloudera's latest release brings private AI capabilities on-site, enhancing security and...

Vega promises cloud mangement

Liberty Lake Cloud has introduced its new Vega Cloud Management Platform that is designed to help...

Cloud cost management for Azure

Provides business intelligence and smart forecasting to reduce capital expenditure in AWS and...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service