NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Zeki Turedi, Field CTO Europe, Crowdstrike, discusses the findings of the 2024 Crowdstrike Global Threat Report, with the big increase in attack velocity perhaps the most significant trend. Zeki also covers...
Chris McKie, VP, Product Marketing Networking, Security & Risk Management Solutions, Kaseya, discusses the findings of the company’s recently published 2024 MSP Benchmark Report, with automation,...
DCS talks to Durata at Data Centre World 2024
David Williams, Acting Managing Director EMEA, Telstra International, and Kwee Chuan Yeo, Senior Editor, Asia, MIT Technology Review Insights, discuss the findings of a recent MITTR study focusing on AI. It...

News

Siemens Smart Infrastructure has introduced Electrification X to transform ageing electrification infrastructure. This latest addition to the Siemens Xcelerator portfolio builds upon the success of Building X...
Collaboration leverages Amazon Bedrock and Sagemaker to power Appian's Data Fabric with generative AI capabilities.
New data shows a recent acceleration in AI uptake across the tech sector, while implementing AI to improve products and services slows across the IT and Communications space.
CTERA launches honeypot decoy capabilities to address data extortion and insider threats.