NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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NEWS
Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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NEWS
2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Videos

Ben Crawford, Manager of Business Development, focused on emerging technologies, Kohler Power Systems, and Richard John Ferguson, Manager of Business Development, Fuel Cells, Toyota Motor North America explain...
Calvin Hsu, VP of Product Marketing, Citrix, discusses the company’s recent study, which found that a quarter of UK IT leaders have moved or are thinking of moving at least half of their workloads out of the...
Eduarda Camacho, the new COO of global identity security company CyberArk, was told in her first IT industry interview that she had three obstacles to overcome – ‘you are a woman, you are Portuguese and...
Adriaan Oosthoek, Chairman of Portus Data Centers, outlines the company’s regional data centre aggregation strategy, with the recent Internet Port Hamburg (IPHH) expansion being the most recent development,...

News

Plan to unleash the power of enterprise security data with Avalor’s Data Fabric for Security™ to bring real-time AI-driven security insights and threat prevention.
Arculus’ public sector cyber security expertise supports Bridewell’s Critical National Infrastructure (CNI) growth plans.
CEO to move to Executive Chair and Google Cloud Exec selected as next CEO.
Popular guide and self-scoring spreadsheet aid organisations in charting a course for continuous cybersecurity program improvement.