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IT Management + Service Expert Opinions News Videos

NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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The end-to-end approach that unleashes the Moment of Service

By Marne Martin, President, IFS Service Management Business Unit (SMBU).

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Videos

Aprovis at DCW Asia - Part 3

DCW Asia 2025 - Part 3 of 3

From MSP to MIP: The Rise of Agentic AI in the channel

In this interview, Eric Mink, VP of AI Adoption, shares how MSPs can turn AI curiosity into structured, billable services. He explores commercialisation strategies, vertical specialisation, and building...

Why Proactive Cybersecurity Is Non-Negotiable for MSPs

In this conversation, ESET UK Country Manager, Matt Knell, discusses why MSPs must move beyond basic endpoint protection and adopt a layered, proactive security approach. He shares practical insights on MDR...

Driving innovation in the energy resilience industry

Lenaik Andrieux, General Manager – Power Systems EMEA, India & Australia, Rehlko, explains how the acquisition of The Wilmott Group, a UK-based supplier of critical backup-power solutions, makes Rehlko one...

News

Government and defence agencies face growing cybersecurity risks

New reports indicate growing cyber threats for government sectors, underlining the urgency for integrated cybersecurity measures.

Johnson Controls reveals efficient YORK YK-HT chiller

Johnson Controls introduces the YORK YK-HT centrifugal chiller at AHR Expo 2026, aiming to offer solutions for energy efficiency and sustainable building operations.

UK expands AI programme to hone workforce skills

Major expansion in UK's AI programme offers free training to equip 10 million individuals with digital skills by 2030.

Wipro launches AI-enabled operating model for enterprise functions

Wipro presents an AI-enabled approach to enterprise processes, combining consulting and automation for improved operational delivery.

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