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IT Management + Service Expert Opinions News Videos

NEWS
Dousing the flames of the daily firefight: Bringing IT teams back to strategic direction

By Stuart Simmons, Regional Director, IT Services, Apogee Corporation.

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NEWS
Transforming Customer Experience: A Tech-Powered Evolution in Customer Support

Customers are the lifeblood of any business. But with today’s customers having more choice than ever before, this is putting pressure on organisations to deliver a strong customer strategy that sets them apart from their competitors. Any organisation that wants to live by a strong customer...

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NEWS
Developing a DataOps culture? Focus on incentives

By Rytis Ulys, Analytics Team Lead at Oxylabs.

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NEWS
MLOps and LLMOps – How do they differ?

By Aleksandra Sidorowicz, Machine Learning Engineer at Future Processing.

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NEWS
Embracing diversity and inclusion: a new dimension for leadership and management

BY by Morten Wierod, President Electrification ABB.

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How to achieve incident management best practice

By Jere Jutila, Director of Business Development at Miradore.

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NEWS
APM: The symbiotic relationship between network and end user experience

By Pavel Minarik, Vice President, Technology at Progress.

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What is Generative AI and is it the Way to AIOps?

By Lori MacVittie, F5 Distinguished Engineer.

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NEWS
Efficient IT management: maximising output with minimal resources

By Jeremy Rafuse, Vice President & Head of Digital Workplace at GoTo.

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Top trends to watch for in IT Service Management

By Phil Fox, Principal Customer Success Advocate at Adaptavist.

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2023 IT Services Predictions and Trends

By Colin Blumenthal, Vice President, IT Services, Sharp Europe.

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NEWS
Applied Observability – the ‘must haves’ for your analytics engine

By Steve Wilcockson, Data Science Lead at KX.

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Videos

Services set to define the data centre landscape

Phil Cullerton, VP Services EMEA at Vertiv, explains why services will define the future of the data centre. The future of the data centre is not just about who builds fastest, it is about who operates best....

Industry veteran to help scale Stellanor’s urban footprint

Howard Pheby, newly appointed Chief Commercial Officer at Stellanor, explains how the company is building something different: urban colocation that serves enterprises where they actually operate, backed by...

Why cybersecurity is no longer just technical: the rise of human risk management

In this interview, Aaron Watts, Chief Channel Officer at usecure, explains why people, not just technology, are now the primary target for cyberattacks. He explores how MSPs can balance automation with...

Cutting through tool sprawl and burnout with a unified platform

Greg Gyves, Director of Global MSP & GSI at TeamViewer, explores the real operational pressures MSPs are dealing with. He highlights expanding service boundaries, rising complexity, and the constant push to do...

News

Switch Datacenters expands sustainability and capacity plans in Europe

Switch Datacenters unveils strategies for sustainable expansion across Europe, prioritising community ties, reduced water usage, and achieving net-positive impact by 2040.

GCRE to develop renewable energy and data centre in South Wales

GCRE invites partners to develop renewable energy and data centre infrastructure at its South Wales site alongside its rail innovation project.

AI initiatives in UK businesses: the current landscape

UK businesses invest heavily in AI, but structural challenges hinder large-scale productivity gains. Many expect meaningful impacts within the next two years.

Rebellions secures new investment to support AI infrastructure

Rebellions secures $400 million in pre-IPO funding, with plans to expand in the U.S. and scale its AI infrastructure platform, as the company continues its focus on AI deployment and system efficiency.

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