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Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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NEWS
How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

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NEWS
The Evolution of Fan Technology: Engineering the Future of Airflow

By: Brian Kreidler, Team Leader Project Engineering, ZIEHL-ABEGG Inc.

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NEWS
Atlassian Q&A: Inside the company’s vision for AI

In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s approach to AI, the role of context in enterprise workflows, and how tools like Rovo and Teamwork Graph are evolving.

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NEWS
Atlassian Team '26: The growing role of context in AI-driven workflows

At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where...

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Designing AI for high‑stakes environments: Why autonomy isn’t always the answer

By Thomas Drohan, Chief Strategy Officer at Clue.

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Behavioural Analytics and Battling the Unknown: the Renaissance of UEBA in Cybersecurity

By Cyrille Badeau, VP EMEA, Securonix.

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NEWS
Data Breach and Cyber-Attacks: A Matter of When and Not If

By Graham Jarvis, Freelance Business and Technology Journalist.

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NEWS
The 2026 Memory Crisis: Why Your IT Refresh Just Hit a Speed Bump

By Danny Kirby (Senior Account Director at Cameo Services) and Iain Burton (Strategic Account...

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The sovereignty gap UK organisations can no longer afford to ignore

By Chris Carreiro, Chief Technology Officer, Park Place Technologies.

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AI is pushing storage to the limit: helping customers get more from existing infrastructure

By Jimmy Tam, CEO of Peer Software.

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NEWS
Why Digital Transformation Strategies Fail in Delivery - Not Design

By Arun Manoharan, Global Head of Strategy Enablement, UBDS Digital.

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Videos

AI continues to shape data centre design and operations innovation - Part 2: Energy & infrastructure

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

Preparing to take pole position on the AI grid

John Bradshaw, Director of Cloud Computing Technology and Strategy at Akamai EMEA, explains how, as enterprises scale AI, traditional cloud infrastructure is being tested in new ways. The solution? AI Grid:...

REMI delivers renewable energy portfolio optimisation

Albert Hofeldt, Chief Product and Technology Officer at Power Factors, discusses the launch of Unity REMI: Renewable Energy Management Intelligence. REMI is the purpose-built intelligence engine that...

Building better batteries brings multiple benefits

Brian Zahnstecher, Nyobolt’s Chief Power Architect, explains how the company is transforming critical industries with unprecedented uptime using its unique fast charge technology. By leveraging new...

News

DE CIX expands to Stockholm with AI-ready Internet Exchange

DE CIX launches Internet Exchange in Stockholm, enhancing connectivity options across the Nordics for enterprises and cloud service providers.

Enhancing AI governance with BlueVoyant's new service

BlueVoyant's latest deployment service offers enterprises control over AI agents, enhancing security in a rapidly evolving digital landscape.

Hexaware enhances IT with Tensai for Reasoning Ops

Hexaware Technologies launches Tensai for Reasoning Ops, a platform developing IT operations by integrating reasoning with automation to enhance service delivery and efficiency.

Exclusive Networks and Docker form partnership in UK and Ireland

Exclusive Networks and Docker announce a UK and Ireland partnership to enhance container platform distribution.

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