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IT Management + Service Expert Opinions News Videos

NEWS
Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

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NEWS
How data sovereignty is reshaping infrastructure decisions

By George Ashwin, UK Channel Director at AddOn Networks

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NEWS
The Evolution of Fan Technology: Engineering the Future of Airflow

By: Brian Kreidler, Team Leader Project Engineering, ZIEHL-ABEGG Inc.

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NEWS
Atlassian Q&A: Inside the company’s vision for AI

In this Q&A, Jamil Valliani, Head of Product for AI at Atlassian, discusses the company’s approach to AI, the role of context in enterprise workflows, and how tools like Rovo and Teamwork Graph are evolving.

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NEWS
Atlassian Team '26: The growing role of context in AI-driven workflows

At Atlassian Team '26 in Anaheim, industry leaders gathered to explore the next phase of AI, where...

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NEWS
Designing AI for high‑stakes environments: Why autonomy isn’t always the answer

By Thomas Drohan, Chief Strategy Officer at Clue.

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Behavioural Analytics and Battling the Unknown: the Renaissance of UEBA in Cybersecurity

By Cyrille Badeau, VP EMEA, Securonix.

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NEWS
Data Breach and Cyber-Attacks: A Matter of When and Not If

By Graham Jarvis, Freelance Business and Technology Journalist.

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NEWS
The 2026 Memory Crisis: Why Your IT Refresh Just Hit a Speed Bump

By Danny Kirby (Senior Account Director at Cameo Services) and Iain Burton (Strategic Account...

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The sovereignty gap UK organisations can no longer afford to ignore

By Chris Carreiro, Chief Technology Officer, Park Place Technologies.

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AI is pushing storage to the limit: helping customers get more from existing infrastructure

By Jimmy Tam, CEO of Peer Software.

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NEWS
Why Digital Transformation Strategies Fail in Delivery - Not Design

By Arun Manoharan, Global Head of Strategy Enablement, UBDS Digital.

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Videos

Preparing to take pole position on the AI grid

John Bradshaw, Director of Cloud Computing Technology and Strategy at Akamai EMEA, explains how, as enterprises scale AI, traditional cloud infrastructure is being tested in new ways. The solution? AI Grid:...

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

AI continues to shape data centre design and operations innovation - Part 2: Energy & infrastructure

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

News

EUDCA's commitment to a sustainable digital future

Exploring the European Data Centre Association's unwavering dedication to climate-neutral data centres and the sustainable growth of Europe's digital infrastructure.

Keepit expands funding to enhance AI Growth

Keepit has secured a $90 million funding renewal to support AI service expansion and enhance its SaaS data protection capabilities.

ESET’s H1 2026 Threat Report: the evolution of cyber threats in an AI-driven landscape

ESET unveils key trends in cyber threats with AI’s rising influence, highlighting malware advancements and the adaptive nature of attackers.

Claroty enhances cyber-physical security with microsegmentation

Claroty partners with microsegmentation firms to enhance infrastructure protection and operational resilience in critical systems.

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