NEWS
Princess Alexandra Hospital NHS Trust delivers streamlined IT Services with Freshworks

Freshservice is enabling clinicians to focus on the core business of patient care, by freeing up time lost to common IT queries.

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NEWS
BT aims for £25m in savings by leaping towards AI-led operations with ServiceNow

BT’s Digital unit is working to modernise the Group’s service management with the delivery of a unified service management platform, ServiceNow.

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NEWS
Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era.

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NEWS
Majority of CIOs want to replace current technology

Research commissioned by Lenovo reveals CIOs are more involved than ever before in areas outside their traditional technology purview, such as business model transformation, corporate strategy, and sustainability.

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NEWS
Park Place Technologies launches Entuity v20.0

Upgraded on-prem solution features a streamlined user interface, server and storage management capabilities, and 90% noise reduction for customers.

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NEWS
New Relic launches Service Level Management

New Relic’s service level management experience helps developers, operators and executives monitor uptime and reliability of all their software systems with one-click SLO and SLI setup, powerful recommendations, unified health reports and alerts for no additional cost.

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NEWS
USU to equip BWI and German Federal Armed Forces with central IT service management platform

Extensive, long-term framework agreement with eight-figure total volume.

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NEWS
Park Place Technologies acquires Reliant Technology

Park Place Technologies has acquired Reliant Technology, a third-party maintenance, support and hardware provider based in Atlanta, Georgia. The acquisition will provide more products and services to Reliant Technology’s large client base.

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NEWS
Delivering on multicloud observability

New coverage for Microsoft Azure and Google Cloud functions, in addition to existing coverage for AWS Lambda, bring AI and automation to modern cloud environments at scale.

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NEWS
Service leadership, a ConnectWise Solution, and sea-level operations, a Pax8 company, expand partnership to support MSP growth

Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading education firm that provides world-class coaching, education, and resources, and a Pax8 company, to offer Service Leadership-certified business coaching to help ConnectWise partners mature and grow their businesses.

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NEWS
Park Place Technologies acquires Storfirst Software

Park Place Technologies has strengthened its software portfolio with the purchase of Congruity360’s Storfirst software platform. Storfirst is the industry’s most secure, OEM- and platform-agnostic (cloud, hybrid cloud and on-prem) file system migration and information management software. Storfirst allows customers to manage the movement of their data from production servers to disaster recovery servers, on-prem and to the cloud; the software enables customers to control the movement of all file data.

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NEWS
Skills in the spotlight

Skillsoft’s Lean Into Learning: 2021 Annual Learning Report provides data and guidance for addressing skills gaps, hybrid learning, and the war for talent.

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NEWS
Maidstone Hospital selects ANT Telecom to protect critical equipment

Automated IOT monitoring tech ensures critical equipment uptime and HACCP regulatory compliance.

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NEWS
Asda continues its retail tech transformation for customers using ServiceNow

Deal will see the Now Platform implemented to support Asda’s 140,000-strong colleagues improve internal processes, driving a positive impact for its 18 million weekly shoppers.

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NEWS
Smart, agile MLOps on any cloud

Canonical releases Charmed Kubeflow 1.4.

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Videos

Christian Gilby, Senior Director of Enterprise Product Marketing, Juniper Networks, talks through the recent updates to the Apstra intent-based networking platform, covering edge, Zero Trust and migration services. He also details a recent customer success story.
Coeus Consulting, an independent IT advisory focused on delivering strategic change, recently published the findings of its report: ‘The critical role of technology leaders in delivering on sustainability targets’. Graeme Trevayne, Associate Director at Coeus Consulting, talks through the survey results, highlighting the progress which has already been made, whilst suggesting that there is much more that can be done, not least when it comes to the need for some commonly agreed, IT sustainability objectives and the accompanying metrics.
Chris Wey, President of the Power Systems Business Unit, Rocket Software, talks through the tell-tale signs of a DevOps programme that isn’t delivering, before outlining the key components of a truly ‘modern’ DevOps solution, with some major benefits for end users.
Ragnar Agnell, Partner at Centigo and Sanjiv Sachdev, Director, Strategic Business Value Consulting at Serviceware, discuss how – through the right technology – CTOs and CIOs can lead the charge against climate change in their companies whilst also balancing the urgent need to optimise business costs amid a turbulent financial climate.

Expert Opinions

Using Autonomous, AI-Powered Data Protection to Manage a New Era of Hybrid Working By Ian Wood, Head of Technology UK&I, Veritas Technologies.
Taking a strategic approach to the complexity of hybrid IT By Reggie Best, VP of Products at NS1.
How to apply an effective hybrid cloud strategy By Bruce Kelley, CTO and SVP at NETSCOUT.
Navigating the New World: Consolidating IT Infrastructure in Today’s Business Climate By Sion Lewis, GM EMEA at GoTo