NEWS
Rising customer expectations makes “exceptional” the new service baseline

New Zendesk study shows 66% of customers are less patient than last year, while 64% of companies say customer service has a direct impact on business performance.

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NEWS
Two-thirds of European SMBs yet to fully optimise their business for hybrid working

New Dynabook research shows almost half of European SMBs are losing at least 12 working days a year per employee to IT downtime.

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NEWS
Majority of IT professionals investing just 20% of their budget in IT management

SolarWinds IT Trends Report 2022 reveals progress is hampered by low investment.

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NEWS
Freshworks empowers Databricks

The fast growth startup expanded its use of Freshworks’ ITSM platform Freshservice across multiple departments to help employees faster.

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NEWS
Dynatrace extends cloud security

New runtime environment vulnerability analytics and support for the Go programming language...

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NEWS
Paessler reveals the biggest frustrations and challenges for IT system administrators

False positives and incorrect notifications about possible problems are the main source of...

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NEWS
New Relic launches Agentless Monitoring for SAP solutions

All SAP customers can now enable industry leading observability for their SAP infrastructure,...

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NEWS
Unified observability a key productivity and CX driver

A new survey from leading market research firm IDC reveals that a unified view of digital...

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NEWS
Survey identifies key database monitoring challenges

A sector analysis of the results from a major database monitoring survey has revealed how and why...

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NEWS
DORA metrics accelerate the mainframe DevOps journey

New enhancements include Venafi integration for better security controls.

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NEWS
ScienceLogic expands reach to South Africa amid demand for AIOps

ScienceLogic appoints Corr-Serve as value added distributor to bolster AIOps managed services...

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NEWS
Centrica modernises applications with VMware Tanzu

VMware is empowering Centrica in its mission to help customers live sustainably, simply, and...

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NEWS
BT doubles down on AIOps with Dynatrace

BT’s Digital unit is partnering with Dynatrace, making it a core component of a new service...

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NEWS
Modernisation cannot succeed without observability

This year's VMware State of Observability report notes an increase in organizations recognizing the...

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NEWS
Three in four consumers ready to walk away if customer service is poor

Survey highlights scale of frustrations with the pandemic customer experience.

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Videos

Sal King, Channel Sales Manager for the UK and Ireland at Scalefusion, discusses the company’s expansion into a new region as part of the company’s commitment to meeting the growing demand for enterprise...
We spoke with Adrian Lam from Hetone at Data Centre World Frankfurt 2025 to hear about the company’s presence at the event and their involvement in the data centre industry. Watch the full interview to...
At Data Centre World Frankfurt 2025, we spoke with Lance Liu from Kstar about the company’s participation in the event and its role in the data centre sector. Watch the full interview to hear what he had...
In Part 2 of our interview with Datwyler at Data Centre World Frankfurt 2025, we spoke with Oliver Wunderlich to continue the conversation about the company’s activities and insights from the event. Watch...

Expert Opinions

By Peter Bradley, Product Strategy Lead, AvePoint.
By James (JT) Lewis, Director of Channel Operations for EMEA and APJ at Infinidat.