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Digital Business News Videos Expert Opinions

South Gloucestershire selects Civica Digital as transformation partner

New contract with Civica Digital will help boost customer satisfaction and future-proof the council.

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NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with...

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NEWS
Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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NEWS
EIU report forecasts impact of machine learning to 2030

Australia’s economy benefits the most from machine learning under scenarios which assume...

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Tieto and PopInWork collaborate

Tieto and PopInWork, Sweden's first activity-based member office, have entered into a partnership...

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Software AG names Sanjay Brahmawar as new Chief Executive Officer

The Supervisory Board of Software AG has appointed Sanjay Brahmawar (47) as the new Chief...

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NEWS
Ilmarinen develops insurance services of the future with Tieto

Finnish earnings-related pension insurance company Ilmarinen has selected Tieto as partner in...

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NEWS
76% of CIOs say it could become impossible to manage digital performance, as IT complexity soars

Growing adoption of cloud native architecture and multi-cloud services contributes to $2.5 million...

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NEWS
New challenges ahead for information technology industry

CompTIA projects 5% industry growth for 2018, identifies 12 trends to watch this year.

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Keeping the lights on is preventing IT departments from focusing on the customer experience

Digital transformation trends mean that businesses are focusing more heavily on their customers...

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NEWS
More than half of enterprise leaders believe their role has significantly changed due to digital transformation

Research from Ensono and the Cloud Industry Forum finds that digital transformation is not only...

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Lidl UK launches AI wine chatbot to UK customers

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK,...

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Videos

Inside Portnox’s global channel launch and passwordless NAC strategy

In this interview, Kristen Knight, newly appointed VP of Channel Sales at Portnox, discusses the launch of the company’s global partner programme and its cloud-native, passwordless approach to network access...

Edge observability takes centre stage

Arturo Oliver, Sr. Director of Market Strategy & Analyst Relations at ScienceLogic, discusses why the edge is becoming the new frontier for observability- and what that shift means for enterprises trying to...

Backup storage architecture security and scale insights from ExaGrid

In this conversation, Bill Andrews, President and CEO of ExaGrid, discusses how Tiered Backup Storage is helping MSPs improve performance, strengthen ransomware protection, and scale efficiently. He explains...

Why getting AI right matters more than getting there first: lessons in automation culture and service delivery

In this interview, Dr. Brian Luckey, Chief Information Officer, and Kris Laskarzewski, Chief Transformation Officer at Integris, discuss the realities of embedding AI into a services business. From 'fail fast'...

Expert Opinions

Momentum over noise: what MSPs really need from 2026

By Will Morey, Managing Director at Gamma Business.

Your customers know the data sovereignty rules. They’re still getting hit. That’s your opportunity.

By David Byrnes, VP of Global Channels, Kiteworks.

What new ISO/IEC testing rules mean for MPO, singlemode and warranties

By Andrew Sedman RCDD, Head of Technical Support & Training, Reichle & De-Massari AG.

How MSPs can strengthen security through firewall modernisation

By Sam Manjarres, Director of Product Marketing at WatchGuard Technologies.

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