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Digital Workplace uses Blockchain

Invotra, providers of secure digital communications platforms for enterprises, has launched what it says is the first ever digital workplace that utilises blockchain.

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Bias in customer service is a problem, but could Artificial Intelligence and Robots save the day?

It’s National Customer Service Week this week, and one of the key themes being discussed is the use of AI technology and chatbots for serving customers. One big debate for the week is whether chatbots will or will not eliminate any inadvertent bias in how customers are treated.

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NIIT Technologies appoints Gautam Samanta as its European Head

NIIT Technologies Limited, a leading global IT solutions organization, has appointed Gautam Samanta as the head of Europe. In this role, Gautam will be responsible for spearheading the Company's growth in the Europe region and will be based in London.

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IT insights from SMBs

Annual survey of SMB and midmarket enterprises highlights growing maturity of those IT organisations achieving operational excellence and the key metrics for highest performing enterprises.

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NEWS
IOT projects on the increase

Vodafone has published its fifth annual IoT Barometer Report  – the leading global survey...

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Smart devices can save lives and money

Acqueon calls for the adoption of connected pill boxes to help the NHS improve patient care and...

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NEWS
Norsk Tipping puts its trust in Proact to drive digital innovation

Proact is one of three companies awarded a framework agreement for storage solutions...

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SGN relies on CA Technologies

Leading UK gas distribution company enhances protection across its cloud infrastructure with CA...

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75% of organisations willing to pay a premium for enhanced hosting and cloud services

Customers willing to pay an average 30% premium for security, uptime and performance; survey finds...

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Multi-Cloud strategy needed - urgently!

One in four IT organizations in Europe is already operating tiered applications spanning on- and...

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76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data...

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Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for...

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NEWS
Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving...

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NEWS
Lack of Cloud expertise damages business revenues

67 per cent of IT pros believe they could be bringing greater innovation to their organisation...

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NEWS
BYOD is the biggest blind spot

Least effective security measures are password-protected documents, facial recognition, and access...

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Videos

Making the most of the Middle East’s digital infrastructure

James Netherwood, Head of Research Middle East, Capacity and Datacloud, discusses the upcoming Capacity Middle East event and the launch of Datacloud Middle East. The events unite over 3,500 executives from...

Observability investments on the increase

Joshua Clay, Senior Director Solutions Engineering at Dynatrace, discusses the findings of the company’s ‘The State of Observability Report 2025’, which reveals that while AI adoption is accelerating,...

Driving innovation in the energy resilience industry

Lenaik Andrieux, General Manager – Power Systems EMEA, India & Australia, Rehlko, explains how the acquisition of The Wilmott Group, a UK-based supplier of critical backup-power solutions, makes Rehlko one...

Aprovis at DCW Asia - Part 1

DCW Asia 2025 - Part 1 of 3

Expert Opinions

Memory is the missing piece for smarter AI agents

By Manvinder Singh, VP of Product Management for AI at Redis.

AI Ambition meets Sustainability: The new reality of the data centre sector

By Terry Storrar, managing director, Leaseweb UK.

How MSSPs can adopt AI with confidence

By Haris Pylarinos, Founder and CEO of Hack The Box

Why channel partners can’t afford to ignore first-party data

By Rishi Kapoor, Head of WW Partner Sales Engineering & Solutions: Technology & Innovation Partners at Alteryx

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