New study spotlights divide between businesses and consumers over definition of "good" customer experience

LogMeIn's 2018 AI Customer Experience Study shows average time to resolution is nearly 3X higher than customers find acceptable.

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AO.com reinforces digital resilience with ANS Group

Onlinern electrical retailer, AO.com, is future-proofing its IT operations with rncloud and managed service provider, ANS Group, by adopting a Microsoft rnAzure Site Recovery solution.

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Death of the high street 50% of all retail could move online by 2044

Thern advent of technology has turned the UK retail sector on its head rnproviding greater value, greater convenience and greater variety, all rnfrom the comfort of our own homes. The downfall of this growing rnprominence of e-commerce in our shopping and spending habits is that we're seeing more...

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Balance needed between shoppers’ demands and privacy concerns

Global survey of 12,000 consumers reveals that personalization and convenience are universal desires shared by all shoppers.

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Capgemini launches ‘Capgemini Invent’, a new digital innovation, consulting and transformation global business line

Capgemini Invent combines market leading expertise in strategy, technology, data science and...

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Governments making slow digital progress

Digital business initiatives are high on governments’ agendas. However, governments’ ability...

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NEWS
Travel providers must bridge the personlisation gap

Reliance on legacy systems and siloed data has led...

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A healthy data opportunity

Healthtech disruptors SymphonyRM and Kyruus are more quickly delivering innovative patient...

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NEWS
CFOs play critical role in driving digital disruption

79% of UK CFOs agree that finance will continue to move from core finance skills to advanced...

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NEWS
The death of the high street - challenge and opportunity

New research study from Rackspace shows 80 percent of retailers are prioritising online services.

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oneclick partners with Levett Consultancy

oneclick AG; the secure digital-desktop in the cloud, has partnered with Levett Consultancy...

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NEWS
Gartner identifies data management 'trigger' technologies

DataOps, private cloud database platform as a service (dbPaaS) and machine learning (ML)-enabled...

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Cisco unveils server for Artificial Intelligence and Machine Learning

Artificial intelligence (AI) and machine learning (ML) are opening up new ways for enterprises to...

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Hackney Council can now build mobile applications 50 percent faster

Hackney London Borough Council is using the OutSystems platform to enhance its digital services....

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Alibaba's intelligent retail experience

Alibaba Cloud, the cloud computing arm of the Alibaba Group, has introduced an end-to-end...

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Videos

Robert Tanner, Locker & Vending Solutions Specialist at LapSafe, discusses the AI Smart Locker, which recently won ‘AI & Automation Project of the Year’ at the MSP Channel Awards. He explains how the...
Pete Hughes, Founder and Managing Director of Zalara Tech, shares how building a business in the age of AI shapes growth and delivery, and why success depends on understanding that AI is never a...
Mark Banfield, Chief Revenue Officer at TeamViewer, discusses how the company is using its Tia (TeamViewer Intelligent Assistant) and a ‘shift left’ approach to move IT support from reactive to more...
As AI tools evolve into a rapidly growing digital workforce, organisations are being forced to rethink how they secure them. In this conversation, Steve Wilson, Chief AI Officer at Exabeam, explains why AI...

Expert Opinions

Researchers developed a system that intelligently balances workloads to improve the efficiency of flash storage hardware in a data center.
By René Klein, Executive Vice President, Europe at Westcon-Comstor.
In data centres, direct-to-chip liquid cooling relies on fast-acting valves to regulate coolant flow and protect servers from overheating. Yet across server racks operating 24/7, the cumulative energy demand...