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An escalating cybersecurity skills crisis demands a fundamental shift in organisational strategy,...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
ServiceNow has expanded its collaboration with OpenAI to integrate advanced AI capabilities into...
Offering expands on recently launched Rackspace Elastic Engineering by leveraging the power of...
AI is being used alongside existing DevOps practices, with reported impacts on testing processes...
Partnership to drive new opportunities for the UK channel, addressing the needs of enterprises to...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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