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Application performance visibility seen as key to boosting business processes and user experience

Refining network monitoring vital in optimising performance but cost issues remain.

Eva Diego appointed as CEO of Hyphen

Hyphen announces the appointment of Eva Diego as CEO, marking a new chapter in their architectural...

Banco ABC Brasil modernises customer experience

Banco ABC Brasil has selected Informatica to modernise customer experience with a cloud-first...

ServiceNow to acquire artificial intelligence powered platform G2K to transform retail and beyond

ServiceNow to add G2K’s smart IoT technology to the Now Platform, enabling businesses to...

Freshworks transforms IT service management at Scotland’s Crown Office and Procurator Fiscal Service

With Freshservice, The Crown Office and Procurator Fiscal Service now has an 86% “excellent”...

UK cyber professionals on edge: growing anxiety in IT roles

A recent survey uncovers the high stress levels experienced by UK IT and cyber professionals,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service