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RBC Capital Markets, part of the Royal Bank of Canada (RBC), has selected Alfresco’s Digital...
Bolsters IT capabilities through round-the-clock monitoring, detection, and problem-solving...
Apptio has announced the integration of Apptio Cloudability with the cloud-based observability...
Yokohama platform release includes teams of preconfigured AI agents now available for faster...
Keepit's survey highlights the risks of relying solely on native SaaS backups, underscoring the...
SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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