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Cloudhouse has announced its strategic partnership with ServiceNow, the AI platform for business...
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
The UK Government launches a £210 million Cyber Action Plan to enhance public service security and...
xtype’s 2025 State of ServiceNow Operations Report identifies key optimisation areas as...
Flexera's 2026 report reveals organisations struggle with cloud management amidst accelerated GenAI...
The Now Platform Paris release accelerates digital transformation, helping to connect teams,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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