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Service Leadership has announced an expanded partnership with Sea-Level Operations, a leading...
The States of Guernsey has partnered with Apogee to modernise IT services with a comprehensive,...
Modernisation Maturity Model based on three decades of experience across thousands of successful...
Gamma is one of the first users of Highlight’s Grid View.
Forward's new capability, Forward Predict, aims to enhance network management by forecasting change...
New Relic’s service level management experience helps developers, operators and executives...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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