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IT practitioners serve a critical role in the age of the customer, enabling organisations to win, serve, and retain business in the most efficient way possible – ideally, without any delays. In this endeavour, IT departments pride themselves on their ability to serve business end users, as they frequently meet their KPIs and are able to prove their value up to senior management. By Mark Boggia, Director of Global Partner Learning and Development, Nexthink.
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As universities continue to replace old legacy systems and improve their IT infrastructures, Julian Lee, Senior Network Administrator at CoSector - University of London, discusses why outsourcing key IT provisions comes with concrete benefits.
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LogicMonitor’s 2019 IT Outage Impact Study finds 38% of IT decision makers in the UK expect to experience an outage so severe it will make national media headlines with 35% expecting job losses.
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HCL to transform the end-user experience and IT operations for Aperam through best-in-class services based on artificial intelligence and automation.
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Digital transformation, migration to the enterprise cloud and increasing customer demands have tech leaders looking to AI for the answer.
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New product helps improve end-user experience by empowering organisations to manage the operational performance of endpoints at scale.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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