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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

Britain leads Europe in AI adoption, emphasising its positive impact

The UK is outpacing Europe in AI integration at work, with its workforce embracing advanced AI...

How IT Managers can start to optimize their Office 365 environment

Throughout the COVID-19 pandemic, Certero have been supporting organizations across the globe with...

Ignition Technology strengthens XDR vision with Corelight distribution agreement

Industry leading network traffic analysis technology and services now available to Ignition...

Enhancing business outcomes: Skillsoft's AI-driven skills management

Skillsoft introduces real-time skills intelligence for teams, developing the way organisations...

Digital.ai and Scaled Agile expand partnership

Digital.ai has expanded its strategic partnership with Scaled Agile. The newly expanded partnership...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service