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Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their IT estate and application dependencies.
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TeamViewer is streamlining the remote support in the IT department of the international consumer goods and adhesives corporation Henkel. Thanks to the secure enterprise connectivity suite TeamViewer Tensor, the Düsseldorf-based company was able to simplify its global internal IT support and make it more efficient.
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More than half of IT pros are not using machine learning in their environment.
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Service offering will provide customers across AWS, Azure, and GCP a 24x7 Unified Support Model.
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The Deutsche Welle, Germany's international broadcaster, is using TeamViewer to support its IT for its global network of correspondents.
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By Marne Martin, President, IFS Service Management Business Unit (SMBU).
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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