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NEWS
Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing...

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NEWS
Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.

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NEWS
Pacific Textiles drives digital transformation with new infrastructure for legacy and cloud-native applications

Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.

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NEWS
Customer turnover rate hits 33%

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are...

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NEWS
C-suite needs to become more digitally aware and 'invest, innovate and automate'

Nutanix has published the findings of the recently commissioned IDC CXO Survey, outlining that...

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NEWS
Digital transformation momentum increases

Digitopia has found that the digital maturity average has improved from 2.7 in 2020 to 2.8 in 2021...

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NEWS
Financial services sector backs hybrid recruitment

Riverbed | Aternity unveils that nearly half (42%) of all IT decision makers (ITDMs) and 38% of...

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NEWS
Almost all organisations falling short on data protection

The Veeam Data Protection Trends Report 2022 finds that 67% of businesses are turning to...

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NEWS
Schneider Electric celebrates promising start of its Sustainability Impact program

2021-2025 program launched a year ago delivers on first year expectations.

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NEWS
Businesses are failing to leverage mobile technology

SOTI Global Report finds almost half (45%) of enterprises are failing to leverage mobile technology...

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NEWS
Infectious enthusiasm for recurring digital services

Zuora has released the latest Subscription Economy Index™ (SEI) report, which found subscription...

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NEWS
Data scientists reveal digital roadblocks

SAS research also identifies strategies to capitalise on this pivotal moment and empower data...

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NEWS
Permanent TSB engages Kyndryl to advance its digital transformation

Collaboration will support Permanent TSB to improve and speed innovation in banking services.

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NEWS
Companies 'unable to scale' digital transformation plans

As the UK economy seeks to ‘build back better’ from the Covid-19 pandemic, connectivity funding...

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NEWS
Employees feel ‘new normal’ has left them more vulnerable to cyberthreats

A fifth of employees believe their organisation has held back from modernising its processes with...

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Videos

Preparing to take pole position on the AI grid

John Bradshaw, Director of Cloud Computing Technology and Strategy at Akamai EMEA, explains how, as enterprises scale AI, traditional cloud infrastructure is being tested in new ways. The solution? AI Grid:...

Closing the visibility gap in modern MSP cybersecurity

Kristian Wright, Co-Founder and CEO at enhanced.io, discusses why MSPs must move beyond traditional endpoint security and embrace a unified approach across endpoint, network, cloud, identity, and IoT...

REMI delivers renewable energy portfolio optimisation

Albert Hofeldt, Chief Product and Technology Officer at Power Factors, discusses the launch of Unity REMI: Renewable Energy Management Intelligence. REMI is the purpose-built intelligence engine that...

Reducing tool sprawl in IT operations with unified visibility and autonomous patching

Jon North, Area VP, Enterprise Architecture and Partner Enablement at NinjaOne, discusses how organisations are moving away from fragmented toolsets toward consolidated IT operations platforms. He explores the...

Expert Opinions

Deepfakes are changing cybercrime and creating a new challenge for channel partners

By Ricardo Arroyo, Principal Product Manager at WatchGuard

The tech sector cannot build the future while children are being locked out of it

By Nigel Benwell, Director UK National Security and Defence at Red Hat

Responsible AI: Enabling Speed, Insight and Automation Without Losing Control

By Dan Middleton, Keepit VP, UK&I.

Yael Poliavich and Support for Educational Initiatives

Yael Poliavich’s philanthropic activities, her contribution to educational initiatives through the Yael Foundation, and support for identity-centered learning programs for children worldwide.

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