Kyndryl has renewed a three-year agreement with Bord Gáis Energy for extended Managed Services support for its hybrid cloud. Kyndryl will also work with Bord Gáis Energy to migrate its entire environment to the cloud and SaaS (Storage-as-a-Service), following the co-created “Kyndryl | Bord Gáis Energy Strategic Technology Roadmap.”
As part of the new agreement, Kyndryl will manage Bord Gáis Energy’s entire Microsoft Azure and private cloud environment, up to the operating system, along with providing Backup-as-a-Service (through Microsoft Azure and on premise), Storage-as-a-Service and Compute-as-a-Service. The new services will help Bord Gáis Energy reduce its datacentre space and lower CO2 emissions, which aligns with Bord Gáis Energy's journey to net zero by 2045, while providing an IT infrastructure environment that will enhance Bord Gáis Energy’s end customer experiences.
This new deal builds on the work Kyndryl has already undertaken over the past three years with Bord Gáis Energy. The partnership has so far seen the successful migration of almost half of the company’s workloads to Microsoft Azure without any issues, reducing the number of overall IT incident tickets by using Kyndryl Bridge automation, while Kyndryl delivery teams have kept current systems running without any outages for the prior three years.
One of the solutions Bord Gáis Energy and Kyndryl have implemented together is the Red Hat® Ansible Automation® Platform, to progressively automate event and alert management, and all security code controls. The Ansible Automation® Platform integrates into Bord Gáis Energy’s IT Service Management tool and the result has been enhanced stability across the Bord Gáis Energy IT estate. In the two years since implementation, the solution automatically diagnosed 72% of all incidents and automatically resolved 40% using Ansible playbooks. End-to-end automated resolution closes trouble tickets in seconds.
“We value our relationship with Bord Gáis Energy, and I’m delighted we’re renewing our partnership for another three years,” said Chris Davis, Managing Director, Kyndryl Ireland. “We are already exploring new domains in the Data and AI field for the future, we’ve showcased our global alliance with Microsoft and the efforts we put into developing skills and expertise in a key focus area for the company. The forthcoming migrations to Azure and SaaS give Kyndryl the opportunity to offer application managed and rationalisation services for Bord Gáis Energy’s critical production workloads.”
In an economy recently challenged by higher energy costs, Kyndryl is committed to helping Bord Gais Energy optimise existing customer experiences as much as possible, while supporting its overarching strategic objective of energising a greener, fairer future in which new digital services will be key to business growth.
