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Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months.
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Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.
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Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.
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Michael O’Hara, Group Managing Director of DataSolutions, a distributor of transformational IT solutions, talks through the results of the company’s Channel sustainability stock-take survey, revealing how companies are losing out on contracts if they can’t demonstrate their environmental credentials, how the Channel is beginning to address its sustainability responsibilities and highlights the success of DataSolutions’ Techies Go Green initiative.
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“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.
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Nutanix has published the findings of the recently commissioned IDC CXO Survey, outlining that while companies are building better digital habits and systems, a shift is needed from digital culture to value realisation. Surveying leaders across EMEA, the IDC InfoBrief, sponsored by Nutanix, From Digital Culture to Value Realisation showed that 84% of IT leads in EMEA are under pressure to deliver on digital transformation (DX) strategies, and 90% of organisations in EMEA recognise that having a...
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Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.
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