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Research finds IT support positively transformed by pandemic

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns;...

Ultima Labs launches automated cloud platform for MSPs

Ultima Labs, the product development arm of Ultima, says that MSPs can now purchase its proprietary...

Virtana offers 'sunset' alternative

OnCommand Insight (OCI) users worried about ongoing support, updates, and upgrades for NetApp’s...

BMC enables IT to prioritise, predict, and act with new AIOps and AISM capabilities

The latest BMC Helix release delivers high-performing digital experiences, personalised engagement,...

LogicMonitor expands global reach

Cloud-based software provider adds seven organisations to its strategic partner network.

Pega study reveals poor service can bring customers to the brink of tears

Businesses risk losing customers due to inconsistencies in the efficiency and quality of service...

Latest Video

How to Adopt an AIOps Strategy: CA Interview with Chris Kline

CA Technologies’ Chris Kline shares how to adopt an AIOps strategy in a DevOps world. Chris shares how AIOps enables a move away from siloed operations management and provides intelligent insights that drives automation and collaboration for continuous improvement. Since AIOps leverages big data, data analytics and machine learning to provide insight and enable a higher level of automation, no longer does IT Ops need to depend extensively on human operators for the management tasks that modern infrastructure and software require.

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