NEWS
Five ways businesses can benefit from automation

IT automation has been on the rise massively in the past few years, offering some big benefits in efficiency and productivity. Brett Cheloff, VP at ConnectWise Automate discusses the major advantages and future of IT automation.

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NEWS
Failure to automate - how to avoid the pitfalls and reap the rewards of smart automation

Most companies would agree that test automation is crucial to business success. It promises to increase the depth and scope of tests and to significantly improve software quality: make or break for customer acquisition and retention in a hyper-competitive business landscape. By Eran Kinsbruner,...

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NEWS
Finding success in an automated world

The age of automation is upon us, with Artificial Intelligence (AI) transforming our personal and professional lives. At home, asking Alexa to order goods and give us the weather forecast is quickly becoming the norm, and at work, some of us now find ourselves collaborating with robot colleagues,...

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NEWS
Is your automated technology a threat to customer relationships?

We’ve all been there: trying to call our bank, GP, or utility provider, and having to press an infinite number of keys to get through to an automated voice that will make us wait on the line while letting us know that we’re number 20 in the queue. Companies claim that automating communication...

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Videos

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses...
Data Centre World London 2026
In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

News

IONOS report reveals UK SMBs weigh AI adoption amidst cost, time, and trust challenges, preferring investment in immediate returns.
Artificial intelligence is driving a surge in land, water and climate consequences cascading from the technology’s intense and fast-rising energy consumption.
Climb Channel Solutions enhances its cybersecurity portfolio through partnership expansion with Fortra, targeting the UK and Ireland markets.
Learn how Pluralsight’s Cloud Ready programme aims to address cloud skills gaps and support organisations in achieving AI-readiness and maximising ROI.