Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark's largest retailer, with a market share of 34.9%. Salling Group talks about how a new ITSM implementation based on the ServiceNow technology and Capgemini as an implementation partner has transformed the agility of the IT Service department.
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Phil Alsop, Editor of Digitalisation World asks Aad Dekkers, Scale Computing how hyperconverges are addressing the developing edge market? Scalability is the prime mover when it comes to hyperconverged technology bringing benefits to edge computing applications.
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Enterprise customers are not looking to buy artificial intelligence or machine learning technology, but are seeking management tools to simplify IT Operations and DevOps. Hence, we can measure the success of AI/ML-driven management technologies based on their ability to free up the 25% of development- and 50% of IT operations resources that are typically absorbed by the release process and by ongoing application and infrastructure operations.
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VSA by Kaseya enables Community West Credit Union to manage and monitor systems remotely. The Credit Union has been using VSA for three years and it has helped in saving the time of the employees with remote monitoring. VSA by Kaseya also helps the Credit Union with scheduling the policies to ensure compliance standards are met.
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William Hill shares how AI and machine learning play a massive role in self-healing and the transformation that is taking place. Five years ago, companies would not be willing to even trust machines to start to make that decisional data. Today, it’s absolutely key to get visibility of all the piece of the jigsaw before making decisions on what can affect critical business services. AI helps analyze that metric explosion and make sense of it, because humans are limited by that. Not just understan...
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Learn how AIOps will help US Bank increase automation across the tool chain by analyzing large, monitoring-driven data sets. US Bank shares how they have so much data to get through that the root cause correlation is a large part of the bank’s triage process today. With the help of automation, US Bank envisions that the resolution side will be more effective, delivering better up time and improving customer experience.
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Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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