Digitalisation World

TrueSight: BizOps for Capacity Management

Published in IT Management + Service

Cerner has applied DevOps principles to their capacity management practice – and call it BizOps. This new BizOps model allows them to better service their internal clients – faster, more accurate recommendations that have built the trusted relationships needed for fast, efficient service.

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Stephane Zantain on Customer Engagement

Published in Digital Business Internet of Things IT Management + Service

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

DCS talks to Barbara at TechExGlobal 2025

In this video, DCS talks to Barbara at TechExGlobal 2025.

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer...

DCS talks to Edge Impulse at TechExGlobal 2025

In this video, DCS talks to Edge Impulse at TechExGlobal 2025.

Digitalisation World talks to Paessler about the challenges IT admins face during COVID-19 pandemic

DW talks with Martin Hodgson, Head of UK and Ireland – Paessler AG, about the challenges IT...

Delivering sustainable decommissioning and circular economy outcomes

Rob Bolton, CEO at n2s Bioscope, explains how n2s has formed a new three-year partnership with NTT...

A closer look at Third Party Maintenance in the data centre (Part 2)

Digitalisation World continues the conversation with Christo Conidaris, Curvature’s VP of Sales...

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service

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