Digitalisation World

Stephane Zantain on Customer Engagement

Published in Digital Business Internet of Things IT Management + Service

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Improving IT Service Management for Salling Group with a ServiceNow solution

Salling Group A/S (formerly Dansk Supermarked A/S) is Denmark's largest retailer, with a market...

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In the second part of a two part interview, Digitalisation World talks to Virtana’s Managing...

AIOps helps US Bank increase automation across the tool chain

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DW talks with Martin Hodgson, Head of UK and Ireland – Paessler AG, about the challenges IT...

Sustainability – time for a revolution? Part 1

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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service

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