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Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing...

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NEWS
Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.

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NEWS
Pacific Textiles drives digital transformation with new infrastructure for legacy and cloud-native applications

Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.

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NEWS
Customer turnover rate hits 33%

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are...

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NEWS
C-suite needs to become more digitally aware and 'invest, innovate and automate'

Nutanix has published the findings of the recently commissioned IDC CXO Survey, outlining that...

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NEWS
Digital transformation momentum increases

Digitopia has found that the digital maturity average has improved from 2.7 in 2020 to 2.8 in 2021...

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NEWS
Financial services sector backs hybrid recruitment

Riverbed | Aternity unveils that nearly half (42%) of all IT decision makers (ITDMs) and 38% of...

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NEWS
Almost all organisations falling short on data protection

The Veeam Data Protection Trends Report 2022 finds that 67% of businesses are turning to...

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NEWS
Schneider Electric celebrates promising start of its Sustainability Impact program

2021-2025 program launched a year ago delivers on first year expectations.

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NEWS
Businesses are failing to leverage mobile technology

SOTI Global Report finds almost half (45%) of enterprises are failing to leverage mobile technology...

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NEWS
Infectious enthusiasm for recurring digital services

Zuora has released the latest Subscription Economy Index™ (SEI) report, which found subscription...

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NEWS
Data scientists reveal digital roadblocks

SAS research also identifies strategies to capitalise on this pivotal moment and empower data...

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NEWS
Permanent TSB engages Kyndryl to advance its digital transformation

Collaboration will support Permanent TSB to improve and speed innovation in banking services.

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NEWS
Companies 'unable to scale' digital transformation plans

As the UK economy seeks to ‘build back better’ from the Covid-19 pandemic, connectivity funding...

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NEWS
Employees feel ‘new normal’ has left them more vulnerable to cyberthreats

A fifth of employees believe their organisation has held back from modernising its processes with...

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Videos

How real cyber crises expose hidden organisational weaknesses

In this discussion, Marie Hargraves, Principal Crisis Advisor at Semperis, explores how organisations can move beyond firefighting to build true cyber resilience. She explores how fragmented communication,...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

Super-grid transformers create closed distribution network at Wustermark Campus

Mike Golding, SVP of Construction at VIRTUS Data Centres, discusses the successful delivery and installation of two 185MVA super-grid transformers at its Wustermark Campus in Berlin/Brandenburg. From the 380kV...

AI continues to shape data centre design and operations innovation - Part 1: AI impact

Stefano Mozzato Vice President of Marketing, EMEA, discusses the findings of the Vertiv Frontier report, which details the technology trends driving current and future innovation, from powering up for AI, to...

Expert Opinions

Quantum Computing and the Future of Data Centre Energy

A high level walk through of the quantum computing (QC) world - the power and cooling challenges of QC in data centres. By AVK.

The World Cup Will Be Won on the Pitch, But Kept Online in the Data Centre

By Michael Beagan, General Manager at TES Power

AI sovereignty must go beyond chips and models - how local LLMs can help businesses build sovereign AI

By Tobie Morgan-Hitchcock, CEO & co-founder, SurrealDB.

Why the UK data centre sector is at a turning point

By Adam Eaton, CEO of VIRTUS Data Centres.

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