Permanent TSB engages Kyndryl to advance its digital transformation

Kyndryl and Permanent TSB Bank, Ireland are working together to transform the bank’s infrastructure to deliver a seamless, integrated hybrid cloud management solution. 

Enterprises across the banking industry are grappling with increased cybersecurity threats, as well as a need for more business agility and quicker access to innovation. As this happens, more customers are demanding a high level of trust and personalisation in their banking experience.

Permanent TSB’s vision is to expand its personalised, trusted digital banking experience for its customers through a modernised technology architecture and a more resilient platform to host a new generation of applications. Permanent TSB engaged Kyndryl to advance its digital transformation with an agile and secure environment that is built for the future of banking. 

The bank engaged Kyndryl to transition its critical workloads to the cloud and deliver seamless management of data across its infrastructure using cloud services. By collaborating with Kyndryl to achieve this significant business transformation, Permanent TSB will be able to deploy adaptive digital tools to modernise and power its banking operations. 

Using the solution’s cloud-based functionality, Permanent TSB can now respond more quickly to changing market developments and support the evolving digital needs of its customers. It will launch more personalised digital offerings, while maintaining strong security and data protection that enhance its operational resilience. 

Permanent TSB selected Kyndryl for this implementation because of its expertise in cloud services and digital transformation. Kyndryl has deep experience in advancing enterprise digital journey while taking an agile and flexible, expert-led approach to cloud modernisation. 

Central to this collaboration from the outset has been the integration of Kyndryl’s deep experience and expertise in running some the world’s most critical infrastructures across multiple industries, especially in financial services. 

Speaking at the announcement, Tom Hayes, Chief Technology Officer of Permanent TSB said, “Permanent TSB is investing heavily in the digital capability needed to make it Ireland’s best personal and small business bank. Our new partnership with Kyndryl shows both existing and new customers the extent of our commitment to giving them best-in-market digital services that are easy-to-use, reliable, and effective. 

We want to bring better digital services to our customers faster and we are confident this partnership will achieve that. 

This builds on our recent €150m investment in enhancing our IT system and digital capability and, coupled with a major IT skills recruitment programme that began last year, gives customers confidence that the Bank has the appetite and the capability to give them the innovation, the security and the customer focus that they demand.”

“In bringing Kyndryl’s expertise and global reach for cloud services, resiliency, and security to Permanent TSB, we are excited to design, create and manage a flexible, innovative and agile cloud infrastructure to enable the banks digital transformation. Our integrated services are designed to protect, while enabling the bank to efficiently create more personalised digital experiences for their customers, in a highly regulated industry,”, said Karen Forbes, Managing Director, Kyndryl Ireland.