Digitalisation World

Sorry, there is no news to show.

Freshworks unveils AI Agent to improve the customer and employee experience

Deployed in minutes without code or consultants, Freddy AI Agent delivers fast time to value,...

IT Service Management enhances productivity, innovation & IT outcomes

SolarWinds has released a report on the positive impacts of IT Service Management (ITSM) on...

Cognizant joins UK TechFirst Programme as a partner

Cognizant is partnering with the UK government’s TechFirst initiative to support technology...

Onecom opens customers’ eyes to network performance with Highlight

Onecom, the UK’s largest independent business telecommunications provider of fixed line, mobile,...

Kore.ai report highlights enterprise AI agent governance and risk challenges

A 2026 survey of IT leaders by Kore.ai finds that many enterprises report limited visibility and...

Payment system failures threaten billions in UK retail and hospitality revenue

A study reveals vulnerabilities in UK commerce, putting £1.7 billion in annual sales at risk due...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

Read more

IT Management + Service