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Contact centres require human touch to function in a hybrid world

Contact centre leaders report empathy leads the way, hybrid models will be the future, and...

New Hitachi EverFlex transforms IT Operations

Hitachi Vantara’s advanced infrastructure-as-a-service (IaaS) portfolio redefines IT economics by...

LINX records peak traffic during major sports events

LINX achieves new global traffic record across multiple regions, driven by live sports streaming.

Centreon simplifies the convergence of IT and OT monitoring

The new Centreon 23.10 release supports Raspberry Pi, confirming Centreon's position at the...

ServiceNow makes multimillion euro investment in EU services

ServiceNow’s EU-centric service delivery offering will provide customers more flexibility to meet...

Freshworks awarded IT service role at National Theatre

Move to cloud-based customer experience platform supports collaboration, conversational service and...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service