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With new support for RPA, BMC Helix will enable enterprises to leverage bots to automate service...
VictoriaMetrics, the open source, time series database monitoring solution, has revealed its role...
Hyland has expanded its enterprise content management (ECM) portfolio with new updates aimed at...
Synaptek introduces its ground-breaking RoboNOC: an intelligent Network Operations Centre solution...
UKG unveils UKG Bryte, an AI assistant for enhancing and streamlining workforce operations in the...
Ensono has launched Ensono Envision® Service Mapping, giving IT organizations insights into their...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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