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New product helps improve end-user experience by empowering organisations to manage the operational...
Research shows implementers tied to vendors sell too many licences or wrong software to customers...
Exploring a framework for AI security and governance focusing on real-world efficacy and...
Software intelligence platform used to optimize pipeline conversion in real-time, increase bookings...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
UK government faces technical debt challenges as AI adoption grows, demanding modernisation and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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