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Freshworks’ Freshservice ITSM software drives agility and cost savings for ITV’s support team...
Acquisition will help ServiceNow customers accelerate digital transformation with insight‑driven,...
JBS Foods, a premium global food company, has expanded its partnership with ManageEngine, a...
Ultima’s new automated cloud service set to change cloud market.
The acquisition integrates advanced IT, cloud, and SaaS asset security and management capabilities...
s.Oliver is using Nexthink alongside ZIS Leutek to aid IT support, enhance employee and customer...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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