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Empowering database professionals

Database Performance Analyzer 12.0 introduces new query performance analyser and table tuning...

Customer engagement insights: the symbiotic relationship between AI, trust, and communication

Smart Communications research highlights the profound impact of communication on customer trust and...

NetApp and Google Cloud expand AI-related data services

NetApp has introduced new solutions with Google Cloud aimed at helping enterprises manage data for...

ServiceNow amplifies enterprise AI with Claude integration

ServiceNow integrates Anthropic’s Claude model into its AI platform to support productivity and...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Unlocking the potential of Agentic AI: bridging the gap between vision and reality

Examining the adoption of agentic AI, focusing on trust and process orchestration in business...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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IT Management + Service