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ServiceNow says that Telia Company, a multinational telecommunications company and mobile network...
The European tweaks to the CSDS Directive drive SMEs towards more sustainable digital practices,...
Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle...
The MACH Alliance unveils the 'Agent Ecosystem,' aiming for seamless connectivity in enterprise AI...
LogicMonitor's acquisition of Catchpoint marks a pivotal shift in digital infrastructure, combining...
Feedonomics’ Agentic Catalog Exports and their role in product data syndication across AI-driven...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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