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Software leader for IT service providers also announced new partnerships, product integrations and...
ManageEngine is opening two ISO/IEC-27001-certified data centre facilities in London and...
Refining network monitoring vital in optimising performance but cost issues remain.
Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...
The UK faces a severe IT skills shortage. Innovative solutions, like talent sharing, offer hope...
Ivanti Neurons for MDM to be integrated into TeamViewer’s existing Remote Monitoring and...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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