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IT Management + Service

NEWS

Using AI to resolve IT support issues

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle time by over 200% using AI powered automation.

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Delivering cloud business insights

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in enterprise automation initiatives.

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Spreadsheets still being used to track IT assets

Ivanti has released survey results highlighting the challenges faced by IT organisations when it comes to aligning their IT Service Management (ITSM) and IT Asset Management (ITAM) processes

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A better end user experience for network analytics

ENA V18 delivers high-impact network management to IT groups, powered by Google Maps-based geolocation and enhanced application path tracking.

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Network and application performance visibility to drive business innovation

Over 80% of C-Suite, business and IT decision makers believe that digital performance is critical to business growth.

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NEWS

Database performance monitoring for the cloud

Before-and-after analysis and one-second root cause granularity for open-source and NoSQL databases, including MongoDB and PostgreSQL; uniquely enabling SolarWinds customers to manage databases through single provider.

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Strategic partnership to enhance third-party risk management

Black Kite has partnered with Sayari to provide integrated corporate transparency and cyber risk...

Apricorn strengthens ASK3 with security and environmental features

Apricorn enhances the Aegis Secure Key 3.0, aiming to deliver faster performance, advanced...

Pax8 and Inforcer's collaboration enhances AI and security offerings for MSPs

The new collaboration between Pax8 and inforcer aims to allow MSPs to enhance AI security and data...

The AI paradox: the 2026 cybersecurity landscape

The 2026 ExtraHop Global Threat Landscape Report uncovers AI's dual role as both a defender and...

Dynatrace expands AI observability with AWS integrations

Dynatrace surpasses $1 billion in AWS Marketplace sales, enhancing AI observability and cloud...

Netscout engages with NTT

Initiative designed to detect and mitigate cyberattacks to prevent potential disruptions in Japan's...
Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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