Digitalisation World

Schneider Electric accelerates IT Channel decarbonisation with Zeigo Activate

Published in DC Facilities + Colo Digital Business

New SaaS solution helps channel partners, small and medium-sized enterprises (SME) set accurate, achievable decarbonization targets, develop an action plan, and provides access to an ecosystem of specialist service providers.

NEWS

Atos opens Technology Operations Center for Olympic and Paralympic Games Paris 2024

Published in Digital Business

Atos has opened a Technology Operations Center (TOC), with attendance from Nourdine Bihmane, CEO Tech Foundations, Atos, as well as Tony Estanguet, President of the Paris 2024 Organizing Committee.

NEWS

Bank scales automation and improves CX

Published in AI Digital Business

UiPath has played an integral role in empowering some of Poland’s leading lenders to run successful automation-driven strategies in response to the introduction of an 8-month national mortgage repayment deferral policy. The banks leveraged the robustness and ease of deployment of the UiPath Business Automation Platform to handle a huge spike in activity, overcome operational challenges, and help staff maintain excellence in customer support.

BLOG

National Customer Service Week: How technology can enable a great customer experience

Published in Digital Business

Over the past few years, customer expectations have risen significantly as demands for a fast, reliable and personalised experience have increased. In fact, over 65% of people have higher expectations for customer service today than they did 3-5 years ago. With markets only growing more and more competitive each year, it's all too easy for customers to go elsewhere if they are not satisfied meaning prioritising customer service is mission-critical for today’s organisations.

NEWS