NICE has published the 2024 International Happiness Index, its inaugural research which highlights the opportunity gap between consumer demands and what businesses are delivering when it comes to CX. The index found most consumers believe if organisations leverage digital and AI solutions in customer service, it can close the gap and make them happier and more loyal consumers.
Read MoreFor the first time ever, the data within the largest companies listed on the London Stock Exchange has been assigned a monetary value.
Read MoreF5 has released a new report that provides a unique view into the current state of enterprise AI adoption. F5’s 2024 State of AI Application Strategy Report reveals that while 75% of enterprises are implementing AI, 72% report significant data quality issues and an inability to scale data practices. Data and the systems companies put in place to obtain, store, and secure it are critical to the successful adoption and optimization of AI.
Read More‘Catch Me Up’ feature - built and trained using IBM’s Granite LLM, through the watsonx platform - helps fans stay up to date on players across all ladies’ and gentlemen’s singles matches.
Read MoreThe global AI industry has grown tremendously over the past years, and nothing can stop its growth. In 2024, the entire market is set to reach 315 million users and a $184 billion value, 35% more than last year. However, that`s nothing compared to the growth projections in the following years, which recently became even more optimistic.
Read MorePartnership will see Circular Computing, supply remanufactured Notebooks for the next four years across Irish Government organisations.
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