NEWS

Nexthink publishes Digital Employee Experience For Dummies

The special edition book aims to educate IT Leaders on understanding and creating better DEX in the enterprise.

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NEWS

Customer experience innovation set to undergo exponential growth

Customer contact center operations are set to undergo a transformation to improve customer experience delivery, finds new research from Frost & Sullivan. Commissioned by Webhelp, the study of over 1,000 senior customer experience management professionals, finds organizations are embracing technology and new ways of working to deliver improved customer service, with 98% planning to transform operations within 24 months.

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NEWS

Technology leaders examine IT's environmental impact

Notable trends include: opting for a hardware upgrade over a refresh, improving start up time and educating employees on simple greener IT practices.

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NEWS

Pacific Textiles drives digital transformation with new infrastructure for legacy and cloud-native applications

Canonical announces that Pacific Textiles chose Canonical Charmed OpenStack for its infrastructure upgrade. The new private cloud environment allows keeping the legacy workloads running continuously and launching new cloud-native services simultaneously.

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VIDEO

Sustainability becoming a major Channel focus

Michael O’Hara, Group Managing Director of DataSolutions, a distributor of transformational IT solutions, talks through the results of the company’s Channel sustainability stock-take survey, revealing how companies are losing out on contracts if they can’t demonstrate their environmental credentials, how the Channel is beginning to address its sustainability responsibilities and highlights the success of DataSolutions’ Techies Go Green initiative.

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NEWS

Customer turnover rate hits 33%

“The Great Customer Resignation,” fueled by poor customer experience (CX) and a lack of customer centricity, is hitting businesses hard, new research from SugarCRM has found. The average customer turnover rate is now nearly one-third globally and 33 percent in the UK, meaning businesses are losing nearly one out of every three customers they gain.

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Hiring difficulties and security challenges are also among the largest barriers to progress.
Cisco kicks off WebexOne 2022 with innovations in the Webex Suite to reimagine workspaces and...
Cognizant has been selected by Centrica, an international energy and services company, as a...
SnapLogic’s self-service, low-code platform powers more than 100 integration pipelines, moving...
Second Annual Informatica – IDC Global CDO Survey finds that CDOs spend 35% of their time...
Lockheed Martin undergoes agile transformation with Red Hat Open Innovation Labs and deploys Red...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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