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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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A true competitive advantage is what separates thriving companies from those struggling to keep pace in today’s demanding marketplace. The businesses that manage to stand out consistently outperform their...

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