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NEWS
Disconnected experiences upset customers

Connected Consumer Report 2017 finds more than half of UK consumers would consider changing their banking, retail or insurance provider due to disconnected experiences.

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NEWS
Demand for digital business automation

According to a new study by BMC Software, 73 percent of IT decision makers believe businesses that do not embrace IT automation to achieve the larger digital business strategy within the next five years will cease to exist in 10 years. Ninety-two percent of respondents agree that the...

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Accenture awarded SEC blanket purchase agreement

The U.S. Securities and Exchange Commission (SEC) has awarded Accenture Federal Services a five-year blanket purchase agreement to establish a one-stop shop for SEC capabilities on the ServiceNow cloud computing platform.

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AI and data analytics are reshaping business models

80% of digital transformation is now being driven by the need to meet customer expectations and 47% believe this presents an opportunity to ‘reinvent’ their business.

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Automation increases productivity, not job losses

Tasks, not jobs, are being automated, freeing up employees to handle greater volume of work, focus...

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Retailers warned against digital transformation “white elephants”

When it comes to digital transformation, following the herd and forgetting to integrate will...

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Manchester Airports Group drives digital transformation

“Massive transformation” follows integration of London Stansted into MAG IT infrastructure...

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Agile waste

British business is set to waste an estimated ?37 billion on failed Agile IT projects over the...

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NEWS
Schipol sets sights on digital success

Europe’s third largest airport works to create great passenger experience with new digital...

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NEWS
‘Always on’ employees exhausted by 24/7 digitalised new world of work

New technology and digitalised surveillance are causing employees to suffer from a form of...

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B2B businesses must learn from the B2C market about the use of technology to improve customer experience

Consumer-facing companies have led the way in transforming their businesses to meet changed...

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Majority of councils report good progress in addressing digital skills gap

Four in ten HR leaders rate digital knowledge of front line staff inadequate while digital...

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Waning brand loyalty despite digital initiatives

Talend has published the results of an international consumer and IT business survey that uncovers...

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Skills shortage threatens IT teams

Brocade has published a new Global Digital Transformation Skills Study, which aims to uncover...

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Turku Energia is digitalizing its business with the help of Tieto Smart Utility

Turku Energia, one of Finland's largest energy companies, has selected the Tieto Smart Utility...

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Videos

What happens when service desk support becomes AI-assisted in real time

CEO Ed Crane and COO Archie Maddocks of Phoenix47 reveal how their Fusion47 platform is shifting service desk operations from reactive ticket handling to real-time, AI-assisted resolution. They discuss...

High AI adoption, but limited readiness across Asia

Chris Street, Group Chief Revenue Officer of ST Telemedia Global Data Centres, discusses the findings of a new regional research study, Mind the Gap: Bridging the AI Infrastructure Readiness Divide, examining...

REMI delivers renewable energy portfolio optimisation

Albert Hofeldt, Chief Product and Technology Officer at Power Factors, discusses the launch of Unity REMI: Renewable Energy Management Intelligence. REMI is the purpose-built intelligence engine that...

Reducing tool sprawl in IT operations with unified visibility and autonomous patching

Jon North, Area VP, Enterprise Architecture and Partner Enablement at NinjaOne, discusses how organisations are moving away from fragmented toolsets toward consolidated IT operations platforms. He explores the...

Expert Opinions

Yael Poliavich and Support for Educational Initiatives

Yael Poliavich’s philanthropic activities, her contribution to educational initiatives through the Yael Foundation, and support for identity-centered learning programs for children worldwide.

The Control Paradox: Why Regulated Industries Must Rethink AI in Security Operations

By Brett Candon, VP International at Dropzone AI

The tech sector cannot build the future while children are being locked out of it

By Nigel Benwell, Director UK National Security and Defence at Red Hat

Thinking like a threat actor: Why MSPs must look beyond the visible attack surface

In an exclusive interview with Rik Ferguson, VP of Security Intelligence at Forescout, it becomes clear that effective cybersecurity now demands more than compliance and regular practice. To stay ahead of...

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