The growing pains of Shadow IT

Gigaom Research and CipherCloud have announced the results of their “Shadow IT: data protection and cloud security” study. The research examined the extent of enterprises’ cloud adoption, their challenges and security concerns and growing prevalence of shadow IT.

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Amazon Web Services announces services for enterprise security and governance

AWS Key Management Service gives customers centralized, secure control over the encryption keys...

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Cloudy outlook is clearing for customer service

Customer expectations driving contact centres to the cloud, but protection of customer data is...

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Advanced 365 SME selects Telstra to help provide Infrastructure-as-a-Service to the UK SME market

Gives SMEs access to a market-leading cloud infrastructure and global network.

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Shift in demand from traditional hosting to Infrastructure as a Service

43% of European service providers seeing strongest demand for IaaS, up from 36% last year.

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Leading software providers go “all-in” with AWS

Acquia, Emdeon, IMS Health, Informatica, Pegasystems, and Splunk among top enterprise ISVs powered...

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CA Technologies introduces the Management Cloud

CA Technologies has introduced the Management Cloud – a broad portfolio of easy-to-use CA...

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Software vendors & intelligent device manufacturers gearing up for the "Appification" of the enterprise

Enterprise application producers starting to offer task-centric, user-friendly licensing models...

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AWS introduces programs and initiatives to support AWS Partner Network

AWS Partner Network grows over 75 percent, introduces expanded APN Partner benefits, new Managed...

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ElasticBox launches Cloud Reports

New offering provides IT managers with comprehensive tools they need to understand, track and...

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451 Research’s Cloud Price Index sets $2.56 as the current market price

The average hourly price for the typical Web application is $2.56, with the hyperscalers slightly...

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Videos

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Tim Collier, director and UK data centre lead at Turner & Townsend, explains what’s needed to build confidence in the industry and to deliver data centres on schedule, how to navigate heightened competition...
In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Carlson Choi, COO of Slide, outlines how Slide is rebuilding backup and disaster recovery for modern MSPs, moving away from legacy systems toward a platform built for security, speed, and scale. He discusses...

Expert Opinions

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
By Ed Knight, Director of Global MSP Sales, Paessler GmbH
By Terry Storrar, managing director, Leaseweb UK.