Digitalisation World

Contact Centre Homeworking – Is it time to think again? 

Published in Cloud + MS Infrastructure

Klaas van der Leest, UK Managing Director, Intelecom outlinesfive reasons why it’s time to reconsider homeworking, and although he is thinking contact centre homeworking, the same rules increasingly apply to many other areas

Published in Cloud + MS Infrastructure

A raft of 30 new services built around the recently launched BlueMix PaaS, including a sandbox area, are being targeted at the cloud applications and services community to make development easier and richer

Research highlights the dawn of the Super User

73% of organisations acknowledge IT-savvy workers but half lag in granting them resources to combat shadow IT.

Published in DC Facilities + Colo Infrastructure + Asset Management

iTRACS has released Converged Physical Infrastructure Management® (CPIM®) 3.2. This latest release enables faster workflows, enhanced integration tools and a new level of automated connectivity management featuring the integrated imVision® automated infrastructure management solution.

Dell advances Open Networking initiative

Dell’s open-networking initiative disrupts traditional networking switch model, enables rapid...

Big Blue gets a big cloud idea

IBM has latched onto the need to not have as many partners as possible, to provide the widest...

HP extends mission-critical enterprise environments

Company adds availability, efficiency and cloud-readiness enhancements for business-critical...

Alert Logic announces international expansion Into EMEA

Alert Logic has announced its international expansion into EMEA. The US-based company recently...

KEMP enhances server workload and application security

New security features for ADCs fill the gap left by Microsoft TMG.

ManageEngine fortifies enterprise security log analytics

New SIEM GA features: real-time event correlation, complete user audit trail, ISO 27001 reporting,...

Mimecast service disarms Spear Phishing threat

Targeted Threat Protection joins suite of cloud security services for email.

Volta welcomes SSE Telecoms’ ‘LIGHTNOW’ network at its central London data centre

SSE Telecoms’ LIGHTNOW high capacity networking service now available at Volta, adding...

The shift from outsourcing to true MSP-controlled offshore teams

Scott Linden Jones, Director at Technology Elite, discusses how his experience building and scaling an MSP across Australia and the Philippines led to a new approach to offshore staffing. He explains why...

There’s no such thing as an off-the-shelf AI agent

Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and leadership teams under pressure to deploy AI quickly, many organisations are investing in agents that...

Rethinking marketing across EMEA: scale, strategy & AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving across a highly diverse regional landscape. She explores the tension between brand building and demand...

Interview with Datwyler IT Infra at DCW Frankfurt 2026

Data Centre World Frankfurt 2026

Expert Opinions

The Data Centre Industry’s Shift from On-Site Construction to Off-Site Manufacturing is an Opportunity for Northern Ireland

TES Power Managing Director, Michael Beagan, explores how the rapid growth of AI infrastructure is accelerating a major shift in data centre construction to off-site modular manufacturing and crucially, why...

News