ThoughtWorks designs great employee and guest Wi-Fi experiences with Mist

ThoughtWorks has selected Mist’s AI-driven Wireless LAN (WLAN) for global Wi-Fi. With Mist, ThoughtWorks now has a predictable and reliable Wi-Fi infrastructure that is key to supporting strategic IT initiatives like open seating, mobile videoconferencing and guest Wi-Fi. This, in turn, helps the company lower IT costs, improve employee productivity and offer better value to its clientele.

“We are a Wi-Fi first company,” said Kevin Fenn, global head of networks at ThoughtWorks. “Most offices are open seating, with little or no fixed desks nor wired connectivity. This means the WLAN has to work consistently, reliably and with the highest performance. The Wi-Fi system from our prior vendor really struggled with roaming and real-time Radio Resource Management (RRM), which became a top priority for my team to fix with a new WLAN platform.”

There were additional requirements for finding a new WLAN solution. The company also hosts many partners and clients in their offices who require simple and reliable access to a guest Wi-Fi network. “It was a huge headache to manage guest Wi-Fi across 86 Cisco WLAN controllers globally. We needed a new solution that could dramatically simplify Wi-Fi operations and add more control over wireless operations through software automation,” continued Fenn. ThoughtWorks’ employees are also heavy users of video communications with thousands of video calls made per day, globally.

ThoughtWorks considered various WLAN vendors to determine who could best meet these objectives and take the ThoughtWorks wireless network to the next level. Ultimately, the company chose the Mist Learning WLAN.

“Only Mist leverages AI inside the WLAN platform to automate mundane tasks, improve Wi-Fi reliability, accelerate troubleshooting and give insight into the wireless user experience,” said Fenn.