IT Management + Service

Autonomous cloud addresses cost and performance issues

Published in IT Management + Service Orchestration + Management Tools Robotic Process Automation

Ultima’s new automated cloud service set to change cloud market.

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BMC to acquire Compuware

Published in IT Management + Service

Combination brings mainframe to the mainstream as part of a modern IT infrastructure with a full-service solution integrating DevOps.

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Paessler launches PRTG Node-REDConnector

Published in Internet of Things IT Management + Service

Opens up a new dimension of monitoring for IoT environments.

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Using AI to resolve IT support issues

Published in Everything AI IT Management + Service

Servicely.ai will improve self-service resolution by up to 75% and reduce Service Agent call handle time by over 200% using AI powered automation.

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Delivering cloud business insights

Published in IT Management + Service Robotic Process Automation

Bizagi launches a wide range of platform enhancements to accelerate intelligence and integration in enterprise automation initiatives.

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Spreadsheets still being used to track IT assets

Published in AIOps IT Management + Service

Ivanti has released survey results highlighting the challenges faced by IT organisations when it comes to aligning their IT Service Management (ITSM) and IT Asset Management (ITAM) processes

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ServiceNow and SoftwareOne form strategic partnership

Strategic collaboration combines ServiceNow’s leading AI and workflow automation capabilities and...

CloudM introduces CloudManager product for Microsoft

CloudM has announced that its CloudManager product is now available worldwide for Microsoft Office...

Manchester Airports Group selects ServiceNow

Manchester Airports Group (MAG), the largest UK airport operator, partners with ServiceNow to...

ElectraLink selects DXC Technology to deliver transformative digital IT platform

DXC Technology has signed an agreement with ElectraLink, the central body responsible for operating...

Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents,...

92% of IT decision-makers believe ITSM implementers fail customers

Research shows implementers tied to vendors sell too many licences or wrong software to customers...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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