IT practitioners serve a critical role in the age of the customer, enabling organisations to win, serve, and retain business in the most efficient way possible – ideally, without any delays. In this endeavour, IT departments pride themselves on their ability to serve business end users, as they frequently meet their KPIs and are able to prove their value up to senior management. By Mark Boggia, Director of Global Partner Learning and Development, Nexthink.
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As universities continue to replace old legacy systems and improve their IT infrastructures, Julian Lee, Senior Network Administrator at CoSector - University of London, discusses why outsourcing key IT provisions comes with concrete benefits.
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A map is a useful tool. It can help you understand where you are, where you are planning to be and how to get there. However, it is also constrained by how you understand the world. The Hereford Mappa Mundi was state of the art when it was put together in around 1300AD – it brought together geography, Christian history and Greco-Roman myths in one place. However, to eyes used to views from space, Google Earth and 3D maps on your phone, it looks anachronistic. By Marco Rottigni, Qualys.
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Most organisations today are digital businesses. In other words, they rely on electronic processes to run their core business. Digital processes dramatically streamline and enable more accurate and often higher quality operations. However, they also create major disruptions when there are problems with the applications or systems running these processes – or the Internet or corporate network enabling them. In other words, they are the source of critical events that become incidents requiring IT...
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Many financial services organisations today fail to implement effective data quality and risk management policies. Generally, they validate and cleanse the data they receive first before distributing it more widely. Typically, their overriding focus day-to-day is on ensuring downstream systems do not receive erroneous data. By Boyke Baboelal, Director – Data Services at Asset Control.
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Jim Stuart, SVP Digital at Lloyd’s Register, outlines current and future challenges for asset owners and operators in the energy and marine industries and how technology will change the way knowledge is captured, stored and used across organisations for the better.
Read MoreStephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.
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