Powerful new allies have emerged for boardrooms looking to streamline IT service management and reduce costs. By Mark Twomey, CEO, Xcession.
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Adding new monitored elements is a long and complicated process. Even the most highly trained and experienced teams find it difficult to sustain consistent observation and service levels across the SAP installation with its accompanying dissimilar system elements. By Heiko Mannherz, Chief Innovation Officer, Avantra.
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An open, collaborative platform enables teams to scale operations quickly and ensure the organisations’ critical services are always on and operating at high velocity. By Gary Blower, Solutions Architect, Clearvision
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The unprecedented impact Covid-19 has had on everyone is well documented, and as the world grapples to find a sense of normality despite the ever-changing circumstances, businesses face the responsibility of protecting employees in this unfamiliar new normal. By Kevin Turner, Digital Workplace Strategy Lead, EMEA, Unisys.
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IT efficiency remains a major objective for enterprises in every sector, all too-frequently undermined by costly or ineffectual implementation of ITSM solutions. Yet ITSM is critical to the future. By Mark Twomey, CEO, Xcession.
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The number of regulatory standards and security best practices infrastructure teams have to comply with, and the associated penalties for not doing so, are no laughing matter. By Jonny Stewart, Principal Product Manager, Puppet.
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