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The global internet of things (IoT) market by revenue will be worth $1.1 trillion by 2024, with...
Speeds ups rollout of apps and slashes cost of ownership.
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Auto industry plans to make 44% of its factories smart in next five years – but companies must...
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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