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Chelsea and Westminster Hospital NHS Foundation Trust and its charity CW+ are playing a central...
Moscow reports experience with Key Performance Indicators for Smart Sustainable Cities.
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
Nokia Worldwide IoT Network Grid (WING) will provide seamless connectivity as a service for HMD’s...
“Smart IoT” connectivity ensures a reliable and secure gas supply for its customers.
Ericsson Connected Vehicle Cloud (CVC) platform with global operational support to benefit Volvo...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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