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Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

Automation is making work 'more human', research reveals

Academic research shows that organisations augmented by automation technologies are 33% more likely...

Precise learning from imbalanced data sets

Fujitsu Laboratories Ltd. is developing "Wide Learning," a machine learning technology capable of...

Consumers confused by mobility jargon

Avis Budget Group has revealed new independent research surveying 14,000 people in 14 countries...

IoT could halve food wastage before the end of the decade

Real-time data tracking could spell the end of food lost or wasted in transit.

Taking the 'i' out of IoT

Syniverse has published the findings of research conducted by Omdia into the concerns and...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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Internet of Things