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The global internet of things (IoT) market by revenue will be worth $1.1 trillion by 2024, with...
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
In a novel example of the broad applications of LoRaWAN® Internet of Things (IoT) connectivity,...
Tridium and BACnet devices make up 65% of unprotected SCADA devices due to being frequently...
50% of consumers want blend of technology and human input in retail experience.
The marketplace for Internet of Things (IoT) related services, which includes connectivity,...
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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