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A new algorithm which can be introduced into existing components could speed up the advent of the...
Siemens’ MindSphere embeds SAS streaming analytics to meet growing demands for IoT analytics with...
New services help customers advance a futureproof IoT strategy, develop optimised devices that...
Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...
86% of IT executives surveyed believe human work, AI systems, and robotic automation must be...
Signify launches Interact Retail multisite management in collaboration with Marks & Spencer.
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Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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