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Customer experience is now the top priority for quality assurance

Capgemini's World Quality Report 2018 shows that customer experience is the top priority for...

The edge - opportunity or hurdle?

The ability of organizations to realize business value from data increasingly depends on their...

IoT developers to benefit from latest issue of international interoperability standard

Developers ‘toolbox’ to get significant upgrade, says global IoT standards initiative oneM2M.

Orange, Sierra Wireless, LACROIX, and STMicroelectronics join forces and launch IoT Continuum

The partnership brings together the leading players in the IoT ecosystem under one umbrella for the...

Thales, Telstra, Microsoft and Arduino deliver scalable trust for IoT

Thales, Telstra, Microsoft and Arduino have implemented the GSMA IoT SAFE solution to address the...

Revenue from IoT related services will total $96bn in APAC by 2023

The marketplace for Internet of Things (IoT) related services, which includes connectivity,...

Latest Video

Stephane Zantain on Customer Engagement

Stephane Zantain, Head of Customer Engagement, Europe, at Capgemini Invent, explains why customer engagement depends on being able to recreate one-to-one relationships despite complex touchpoints.

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