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Businesses fail to measure or monitor customer service quality

Research highlights lack of consensus on what quality means and finds many businesses prevented...

Providing end-users with 'lightning-fast' access to data

Pharmascience to use Exasol to support a broad range of reporting needs.

Cloudera introduces enhanced partner programme

Cloudera Connect empowers partners around the world to unlock the potential of the industry’s...

SAS powers response to COVID-19 by health organisations globally

Hospitals and governments use SAS Analytics to visualise, forecast and make informed decisions...

Analytic insights mired in complexity and bottlenecks

81 percent agree that they want analytics to be more pervasive in their organization.

Big Data on trial in Indonesia

Medco Power Indonesia and NEC Corporation will begin proving trials as of April for a system to...

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Enhancing the dining experience for McDonald’s Belgium

McDonald’s Belgium partnered with Purple, Cisco Meraki and Socialspot to deliver a fast, free and secure guest WiFi network in over 80 restaurant locations across Belgium.

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