NEWS

Customer experience maturity leads to business resilience, revenue growth and agent retention

Companies that have continued to invest in their customer experience (CX) over the past year are 16 times more likely to have maximised their resiliency during the pandemic and three times more likely to have grown their customer base year over year, according to new research released by Zendesk, in partnership with Enterprise Strategy Group (ESG).

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NEWS

ControlUp and VMware expand partnership

ControlUp is excited to announce VMware will resell ControlUp’s new digital employee experience management solutions, making them available to VMware Horizon customers. ControlUp Remote DX and Scoutbees solutions provide Horizon customers with a unique window into remote workers’ local area networks, and perform synthetic testing to spot potential problem areas before they result in employee frustration and hamper productivity.

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NEWS

Mainframes making a digital difference

New offerings help customers improve software quality, reduce risk, and increase resilience.

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NEWS

Fujitsu initiates next phase of its "Work Life Shift"

The new phase of Fujitsu's own internal "Work Life Shift" aims to create a true hybrid working model by combining effective use of remote work and real office communication.

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NEWS

Skills gaps holding financial institutions back

Banking Circle research reveals roadblocks stopping Banks and FinTechs futureproofing their organisations.

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VIDEO

On-premises opportunities still very much alive! - Nebulon

Tim Pitcher, Vice President Sales at Nebulon, talks Channel challenges, including differentiation, changing business models and hyperconverged. Working through its OEM server partners, Nebulon has recently launched the smartPartner Programme, providing Channel companies with an exciting, recurring revenue opportunity.

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Tata Consultancy Services to transform customer experience through TCS BaNCS based platform.
Genesys Experience Index launches with new tailored solution to help contact centres improve agent...
Coca-Cola European Partners (CCEP), the world’s largest independent Coca-Cola bottler, has chosen...
Artificial Intelligence (AI) has surpassed human performance across a variety of workplace tasks...
Major productivity losses caused by digital friction but US and UK IT teams lack access to relevant...
Now celebrating its fifth year, the Managed Services Summit Europe 2022 (MSS Europe) in Amsterdam,...
Latest Video

Huawei Agile Solution Improves Jumeirah Group

Huawei helps the Jumeirah Group build a robust and agile IT department to support the rapid business expansion of the group.

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