Digitalisation World

Zendesk has outlined a new AI-focused strategy for customer service centred on combining AI capabilities with human support workflows to improve operational efficiency and service delivery.

Cyber security climbs the SMB agenda, as AI pressure exposes resilience gaps

New global research shows strong investment intent, yet weaknesses in day‑to‑day security and growing AI and third‑party risk are leaving many businesses exposed.

Decoding the AI productivity paradox in software development

Harness report finds that AI coding tools are being widely adopted in software engineering, with productivity gains alongside emerging challenges in performance measurement and visibility.

Leading Law Firm Partners with Principle Networks

Implemented a phased replacement and migration of Hill Dickinson’s Wide Area Network (WAN) and security infrastructure.

Where Earth and Orbit Converge to Power the Next Era of AI Connectivity

By Ivo Ivanov, CEO, DE-CIX.

Guardz Q&A: Agentic AI, strategic partnerships and building MSP-first security platforms

In this Q&A, Doni Brass, SVP Product Strategy & Community at Guardz, discusses how MSPs are adapting to rising cyber threats, the shift toward platformisation, and how AI-driven automation and strategic...

Zendesk Q&A: Matthias Goehler on AI, automation, and the future of customer experience

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.

Data Analytics Videos News Expert Opinions

WHISHWORKS - Big Data made simple

What is a Modern Data Warehouse?

Computing in the Big Data Era

Novantas: Identifying more than $15 million in opportunities for every $1 billion in bank deposits

Octo Telematics: Transforming Insurance Services with 170 Billion Miles of Data from Connected Cars

Thomson Reuters: Separating Real News from Fake News on Twitter in 40 milliseconds

5 ways Tour de France is winning the digital race in 2017

Craft Beer and Data - Episode 2

Inova: Uncovering Breakthrough Insights that Help Save Lives

Venture Perspectives: Whats Next in Data & Enterprise Applications

Double Your Hadoop Performance with Hortonworks SmartSense

Big Data and Business with Dell EMC

IBM DB2 helps an airline achieve higher online conversions and reduced downtime

Arcadia Data Demo - The Connected Car

NCC Media Chooses Dell EMC Isilon and Hortonworks Data Platform for Their Data Lake

News

Tech Mahindra and Cisco partner

Zendesk reveals autonomous service workforce