Modern CX: Customer Experience Is Your Competitive Weapon

Thursday, 8th August 2019 Posted 6 years ago in Digital Business by Phil Alsop

The Modern CX 2019 Marketing General Session highlights opportunities for marketing to lead in the experience economy. Go beyond the traditional bounds of consumer marketing and how to deliver compelling customer experiences.

Project Mercury Aims to Deliver Britain’s First Sovereign Pre-Trained AI Models

James Drayson, Co-Founder & CEO of Locai Labs and Mark Boost, Founder and CEO of Civo, explains how...

There’s no such thing as an ‘off the shelf’ AI agent

Dom Selvon, Chief Technology Officer, at Valliance, an AI consultancy, argues that, with boards and...

GPU are poorly used despite their cost

Laurent Gil, President of Cast AI, discusses the findings of the company’s 2026 State of...

Reimagining EMEA Marketing: Scaling Strategy in the Age of AI

In this interview, Emma Acton, EMEA VP Marketing at Zendesk, discusses how marketing is evolving...

Improving Cyber Threat Intelligence Through Collaboration & Shared Insights

In this interview, Lee Clark, Cyber Intelligence Production Manager at RH-ISAC, discusses the...

Rising customer expectations & the future of human-centric, AI-powered employee service

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how...

More tech, less productivity - what’s going wrong?

Ofir Bloch, VP at WalkMe, discusses the results of WalkMe’s fifth annual State of Digital...

Hybrid IT creates observability challenges, and opportunities

Cullen discusses the findings of the company’s recent 2026 SolarWinds State of Monitoring &...

© 2026 - Angel Business Communications Limited

Made with by Angels