Shadow IT lurks uncomfortably, for IT departments

The growth in ‘Shadow IT’ is leaving IT departments caught between a rock and a hard place, according to Simon Bain, CTO of search specialists, Simplexo, who suggests that the concerns existing around managing unsupported devices are equally matched by the need to bring IT expenditure...

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New survey highlights worrying lack of guidance from employers on use of personal devices

A survey commissioned by the Information Commissioner’s Office (ICO) has shown many employers appear to have a ‘laissez faire’ attitude to allowing staff to use their personal laptop, tablet computer or smartphone for work business, which may be placing people’s personal...

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Videos

In this conversation with Vishnu Parimi, VP Employee Service at Zendesk, we explore how organisations are responding to rising customer and employee expectations through more connected, scalable service...
Data Centre World Frankfurt 2026
Kiersten Hileman, Available Infrastructure VP of Partner Relations, discusses Project Qestrel, a nationwide fleet of cybersecure, private neocloud edge data centres – the initial phase, to be live by the end...

Expert Opinions

Zendesk EMEA CTO Matthias Goehler discusses how AI is reshaping customer service, from automation and cross-channel experiences to security, human empathy, and the shift toward more proactive support.
Westcon-Comstor reports sales growth and profitability by focusing on software and services, driving margin expansion and adapting to market trends.
By Tom Kingham, VP Engineering & Utilities Europe & Japan at CyrusOne.