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Digital customer experience takes off

Airline to use advanced Digital Behavioural and Digital Experience Performance Analytics for its mobile app.

76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations

Increasing consumer power reflected in expectations around communications, data protection and data value.

Multi-Cloud strategy needed - urgently!

One in four IT organizations in Europe is already operating tiered applications spanning on- and off-premise environments. However, only a few pathfinders are making the necessary technology and process adjustments to make this viable in the long run, according to a recent IDC survey of...

75% of organisations willing to pay a premium for enhanced hosting and cloud services

Customers willing to pay an average 30% premium for security, uptime and performance; survey finds shortcomings with many providers failing to meet customers’ expectations.

SGN relies on CA Technologies

Leading UK gas distribution company enhances protection across its cloud infrastructure with CA...

Lack of Cloud expertise damages business revenues

67 per cent of IT pros believe they could be bringing greater innovation to their organisation...

Managed Service Providers become the new engine of IT Growth

Suppliers of managed services are taking on more responsibilities as they become the driving...

Equipping companies for digital transformation

BYOD is the biggest blind spot

Least effective security measures are password-protected documents, facial recognition, and access...

Hitachi launches Hitachi Vantara

Hitachi, Ltd. has launched Hitachi Vantara, a new business entity to leverage the broad portfolio...

Cloud progress required beyond low-hanging fruit

Research report from CIF and UKCloud reveals that while 82 per...

Communication breakdown?

Majority of consumers are dissatisfied with communication experience, despite most businesses...

McLaren Technology Group announces Wipro as new official technology partner

McLaren Technology Group and Wipro Limited have announced that Wipro has become the official...

Insurance industry faces digital disruption on all fronts

World Insurance Report highlights growing popularity of ‘InsurTech’ services’ among...

MTG and Tieto extend partnership for IT services

The leading international digital entertainment group MTG has extended its collaboration with...