NEWS
Self-service and AI are redefining how consumers view customer service

Two-thirds (66%) of UK consumers would choose text-based channels over speaking with a live person on the phone when it comes to customer service.

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NEWS
Inertia threatens digital change

A new report released by Harvard Business Review Analytic Services in association with DXC Technology, reveals that companies expect pressures from digital technology disruption to accelerate and intensify, yet worry that organizational inertia and resistance to change will hold them back.

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Digital platform offers Robotic Process Automation as a Service

DXC Technology has launched DXC Agile Process Automation (APA), a new digital platform that combines cloud and robotic process automation (RPA) with embedded artificial intelligence (AI) to enhance a company’s business processes.

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NEWS
Two thirds of channel companies eager to enter into new partnerships

Nearly two thirds (61%) of channel businesses are looking for new companies to partner with between now and 2020. This is according to research carried out by OnePoll, commissioned by Agilitas, the leading European innovator of customer driven IT channel services.

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NEWS
Six ways AI will develop in 2018

By Kriti Sharma. VP, Artificial Intelligence at Sage.

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Software AG names Sanjay Brahmawar as new Chief Executive Officer

The Supervisory Board of Software AG has appointed Sanjay Brahmawar (47) as the new Chief...

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Tieto and PopInWork collaborate

Tieto and PopInWork, Sweden's first activity-based member office, have entered into a partnership...

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NEWS
EIU report forecasts impact of machine learning to 2030

Australia’s economy benefits the most from machine learning under scenarios which assume...

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NEWS
Ilmarinen develops insurance services of the future with Tieto

Finnish earnings-related pension insurance company Ilmarinen has selected Tieto as partner in...

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NEWS
76% of CIOs say it could become impossible to manage digital performance, as IT complexity soars

Growing adoption of cloud native architecture and multi-cloud services contributes to $2.5 million...

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NEWS
New challenges ahead for information technology industry

CompTIA projects 5% industry growth for 2018, identifies 12 trends to watch this year.

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Keeping the lights on is preventing IT departments from focusing on the customer experience

Digital transformation trends mean that businesses are focusing more heavily on their customers...

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NEWS
More than half of enterprise leaders believe their role has significantly changed due to digital transformation

Research from Ensono and the Cloud Industry Forum finds that digital transformation is not only...

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Lidl UK launches AI wine chatbot to UK customers

Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK,...

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Trust more important than profits

Altify’s Business Performance Benchmark shows customer retention a strategic priority,...

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Videos

Chris McKie, VP, Product Marketing Networking, Security & Risk Management Solutions, Kaseya, discusses the findings of the company’s recently published 2024 MSP Benchmark Report, with automation,...
Tal Barmeir, Co-founder & CEO Blinq.io, discusses her career in the IT industry, sharing some valuable insights when it comes to entrepreneurship and start-ups, alongside her belief that equality needs to be...
Venessa Moffat, EMEA Channel Manager, Ekkosense and Nick Ewing, MD of Efficiency IT, discuss the new partnership between the two companies which brings together EIT’s expertise in data centre design, build,...
Andy Bevan, Head of Propositions and Strategy Consulting at Daisy Corporate Services, discusses recent research findings which reveal that two-thirds of IT leaders say that legacy infrastructure is creating a...

Expert Opinions

By Dael Williamson, EMEA CTO at Databricks.
By Max Alexander, co-founder at Ditto.
By Oliver Spence, CEO of Cybaverse.